Bezhan Safah
1535 Evenside Crescent, Mississauga,ON
Summary
Dynamic account manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
17
17
years of professional experience
Work History
BUSINESS APPLICATION SPECIALIST
INDIGO PARK INCORPORATION
Toronto , ON
2021.12 - Current
- Provide back-end and front-end business application support to all branches across Canada.
- Trouble shoot and fix system errors and malfunctions as well as implementing system maintenance.
- Conduct application tests, identify bugs, address and fix system issues in an efficient manner.
- Develop new parking solutions, products, promotional offers, digital marketing, sales and improving productivity.
AREA MANAGER
INDIGO PARK INCORPORATION
Mississauga , ON
2020.02 - 2021.12
- Managed a high-profile portfolio and directed successful operations of assigned accounts.
- Streamlined operations which resulted in high client satisfaction and brand loyalty.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
OPERATIONS SUPERVISOR
INDIGO PARK INCORPORATION
Toronto , ON
2017.05 - 2020.02
- Provided effective leadership to 15 employees through coaching feedback and performance reviews.
- Boosted profit opportunities, conducted cost, contract performance and risk analysis.
- Developed long-term strategic relationships with internal and external stakeholders.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
RETAIL EXECUTION COORDINATOR
THE SOURCE (BELL) ELECTRONICS, INC
Barrie , ON
2016.01 - 2017.04
- Pioneered execution of retail experience strategy that ensured best in class customer experience.
- Partnered cross-functionally at all levels, identified gaps and leveraged opportunities.
- Ensured successful completion of team deliverables by taking initiative, executed projects on time and on budget while meeting and exceeding deadlines and expectations
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
SALES MANAGER
THE SOURCE (BELL) ELECTRONICS, INC
Toronto , ON
2010.06 - 2015.12
- Increased sales margins by 65% through cross-sale opportunities and ensuring operational excellence.
- Slashed inventory shrinkage by 15% through cycle counts, audits and deterring thefts.
- Improved store status by ensuring operational excellence and identifying gaps in sales KPIs.
- Ensured repeated business and brand loyalty by building rapport and delivering excellent customer care.
Senior Account Manager
Hanjin Intermodal America Inc
Kabul
2009.01 - 2009.12
- Managed a multi-million dollar shipping contract of US Army’s sensitive military equipment.
- Boosted revenue by 25% through sourcing and acquiring new business opportunities.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Achieved customer satisfaction, retention and brand loyalty by conducting quality assurance and inspections on shipped freight to US Army’s Forward Operating Bases across Afghanistan.
Project Manager
Global Construction LTD.
Kabul
2005.03 - 2008.12
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Defined project plans and timelines, managed workflow and achieved completion deadlines.
- Utilized project schematics, drawings and specifications to complete highly accurate take-offs.
- Built strong relationship with subcontractors, optimized cost savings, ensured timely preconstructions.
- Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external factors and potential roadblocks.
Education
Public Policy & Administration
York University
04.2014
Business Administration & Management
Kardon University
04.2008
Leadership, Time Management, Event Planning, 2015
George Brown College
Skills
- Business Development
- Strategic Account Planning
- Excellent Negotiation Skills
- Account and Territory Management
- Brand Visibility
- Campaign Optimization
- Critical, Analytical, Communication skills
- Sales, Presentation, Relationship Building
Timeline
BUSINESS APPLICATION SPECIALIST
INDIGO PARK INCORPORATION
2021.12 - Current
AREA MANAGER
INDIGO PARK INCORPORATION
2020.02 - 2021.12
OPERATIONS SUPERVISOR
INDIGO PARK INCORPORATION
2017.05 - 2020.02
RETAIL EXECUTION COORDINATOR
THE SOURCE (BELL) ELECTRONICS, INC
2016.01 - 2017.04
SALES MANAGER
THE SOURCE (BELL) ELECTRONICS, INC
2010.06 - 2015.12
Senior Account Manager
Hanjin Intermodal America Inc
2009.01 - 2009.12
Project Manager
Global Construction LTD.
2005.03 - 2008.12
Public Policy & Administration
York University
Business Administration & Management
Kardon University
Leadership, Time Management, Event Planning, 2015
George Brown College
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