Hands-on Site Manager with 7 years of construction industry expertise. Proven capability leading teams of up to 35 workers. Mastery in budgeting, quality control and industry best practices. Honest, hard-working and dedicated to building positive rapport with clients and vendors. Proficient in carpentry, flooring installation, concrete work, framing, cabinetry, painting and design.
Hi, I’m
Bezhan Kawous
Vaughan,ON
Summary
Overview
8
years of professional experience
Work History
Arczion Renovation Group
Manager
01.2017 - Current
Job overview
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Created weekly and monthly reports and presentations for management team.
- Established team priorities, maintained schedules and monitored performance.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Coordinated with local building inspectors to verify compliance with all building codes and regulations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Cash Money
Client Service Representative
03.2015 - 01.2017
Job overview
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Increased efficiency and team productivity by promoting operational best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Xporto Kid's
Assistant Manager
01.2015 - 01.2016
Job overview
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Amity School Of EconomicsNoida, IND
Bachelor of Arts from Economics
01.2017
University Overview
York ConstructionNorth York
Diploma
02.2021
University Overview
Swineburne University of TechMelbourn, AUS
Certificate from Management
12.2017
University Overview
Amity UniversityNoida, IND
Certificate from Risk Mangement
12.2016
University Overview
Amity UniversityNoida, IND
Certificate from Quality Management
12.2016
University Overview
Amity UniversityNoida, IND
Diploma from Administrative Business Management
12.2016
University Overview
Skills
- Verbal and Written Communication
- Cost Control
- Analytical and Critical Thinking
- Leadership
- Construction Scheduling
- Building Site Supervision
- Project Management
- Superb Management Skills
- Quality Control Programs
- Hand and Power Tool Operation
- Construction Legal Issues
- Hardworking and Reliable
Timeline
Manager
Arczion Renovation Group
01.2017 - Current
Client Service Representative
Cash Money
03.2015 - 01.2017
Assistant Manager
Xporto Kid's
01.2015 - 01.2016
Amity School Of Economics
Bachelor of Arts from Economics
York Construction
Diploma
Swineburne University of Tech
Certificate from Management
Amity University
Certificate from Risk Mangement
Amity University
Certificate from Quality Management
Amity University
Diploma from Administrative Business Management
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