Beza Wondiyfraw
Toronto
Summary
Proven leader with a track record of enhancing customer experiences at Vibes Lounge through exceptional service and upselling techniques. Skilled in garnishing and strong communication, I significantly increased sales and fostered loyalty among clientele. Expert in creating vibrant atmospheres and mentoring teams, my approach consistently drives revenue and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Bottle Server Lead
Vibes Lounge
2023.08 - Current
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Worked closely with DJs and entertainers to create a lively atmosphere that encouraged guests to spend more time at the venue.
- Increased sales significantly by upselling higher-end products to customers.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Bottle Server
Mild Afro
2022.10 - 2023.07
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Provided personalized recommendations based on customer preferences, resulting in increased sales and repeat business.
- Supported management goals by participating in staff meetings, providing valuable feedback and suggestions for improvement.
Front Desk Manager
Equinox
2017.03 - 2020.08
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
Education
Bachelor of Arts - Communication Studies
Humber College
Toronto, ON05.2020
Skills
- Garnishing Techniques
- Strong Communication Skills
- Exceptional customer service
- Cleanliness standards
Timeline
Bottle Server Lead
Vibes Lounge
2023.08 - Current
Bottle Server
Mild Afro
2022.10 - 2023.07
Front Desk Manager
Equinox
2017.03 - 2020.08
Bachelor of Arts - Communication Studies
Humber College
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