Beyouncie Collins
Brampton,ON
Summary
Patient-focused professional equipped with administrative and customer service expertise. Possess strong communication, problem-solving, and organizational skills vital for navigating complex healthcare environments and committed to leveraging empathy and collaboration to enhance patient care delivery.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Salvaggio Dentistry
Brampton, ON
09.2025 - Current
- Coordinated patient appointments and managed scheduling to optimize access to dental services.
- Communicated treatment plans clearly to patients, ensuring understanding of procedures.
- Assisted patients with insurance verification and financial arrangements, ensuring clarity and support for treatment options.
- Collaborated with dental staff to streamline patient flow, enhancing overall appointment efficiency.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Financial Services Representative
Cash Money
Brampton, Ontario
09.2022 - 07.2025
- Held financial conversations with clients and prospects to identify needs and recommend tailored solutions.
- Clarified terms and conditions of various financial services to ensure clients understood their options.
- Assisted customers with inquiries about financial products and managed accounts to enhance customer satisfaction.
- Processed loan applications and conducted customer identity verification.
- Collaborated with team members to ensure compliance with regulatory standards.
Front End Supervisor
Real Canadian Superstore
Brampton, Ontario
10.2018 - 09.2022
- Supervised front-end operations, facilitating seamless customer transactions.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Trained new employees in customer service techniques and store policies.
- Engaged with customers, addressing inquiries and collecting feedback for service improvement.
- Maintained cleanliness and organization of front-end areas, creating a welcoming environment.
Receptionist
Tessa Wilson
Brampton, Ontario
01.2017 - 10.2018
- Managed multi-line phone system and routed calls efficiently.
- Greeted visitors warmly, directing them promptly to appropriate personnel to enhance visitor experience.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained organized filing system for confidential documents, ensuring easy access and compliance with privacy standards.
- Processed payments and updated accounts accurately, facilitating smooth financial transactions.
Education
Diploma - Dental Administrator
Medix College
Brampton, ON 02.2025 - 08.2025
Heart Lake Secondary School
Brampton, ONSkills
- Patient coordination
- Customer service
- Administrative support
- Financial planning
- Team collaboration
- Quality assurance
Timeline
Patient Care Coordinator
Salvaggio Dentistry
09.2025 - Current
Diploma - Dental Administrator
Medix College
02.2025 - 08.2025
Financial Services Representative
Cash Money
09.2022 - 07.2025
Front End Supervisor
Real Canadian Superstore
10.2018 - 09.2022
Receptionist
Tessa Wilson
01.2017 - 10.2018
Heart Lake Secondary School