Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Beverly Wood

Innisfil

Summary

Adept at balancing high-volume dining with exceptional customer service. Expertise in safe food handling and ability to foster customer loyalty through engaging service stand out. Achievements include resolving complaints efficiently and contributing to a positive reputation, underscored by a strong work ethic and multitasking prowess.

Implemented an annual, successful award winning Veteran's Luncheon, honouring Veterans from all campaigns. Received recognition from Federal., Provencal & Local government. Their stories are now in schools across Canada.

Overview

29
29
years of professional experience

Work History

Personal Assistant

Thomas Karjama
10.2012 - 06.2020
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Displayed absolute discretion at handling confidential information.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Participated in team meetings and staff training sessions.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping, personal cook, individual and functions.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Coordinated appointments with medical professionals.

Server/Cook

Gramma's Collingwood Airport
08.2018 - 09.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Contributed to inventory management by monitoring stock levels.
  • Preparing meals from scratch, soups, stews, wide array of breakfast & lunch items,

Restaurant Owner

Beverly's On Main
04.2005 - 09.2011
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Recruited, hired, and trained talented staff .
  • Supervised daily activities of restaurant and 35 employees.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Implemented effective inventory management systems to minimize waste and control food costs.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
  • Oversaw food preparation and monitored safety protocols.
  • Purchased food and cultivated strong vendor relationships.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Executive Assistant

Continental Studwelding/Thomas Karjama
01.1991 - 09.2004
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
  • Filed paperwork and organized computer-based information.
  • Used QuickBooks, Excel & Microsoft to produce monthly invoices, reports, and other deliverables.

Skills

  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Food Handlers certificate
  • Strong Work Ethic
  • High-volume dining
  • Point of sale operation
  • Team Player
  • Adaptable and Flexible
  • Multitasking Abilities
  • Cool Under Pressure
  • Analytical Thinking

Languages

English
Professional Working

Timeline

Server/Cook

Gramma's Collingwood Airport
08.2018 - 09.2019

Personal Assistant

Thomas Karjama
10.2012 - 06.2020

Restaurant Owner

Beverly's On Main
04.2005 - 09.2011

Executive Assistant

Continental Studwelding/Thomas Karjama
01.1991 - 09.2004

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Beverly Wood