Beverly Webb
Saint John,NB
Summary
Professional with extensive experience in customer service. Proven ability to maintain high customer satisfaction through attentive service and effective communication. Skilled in operating computer systems and managing sensitive information, ensuring efficiency and confidentiality in all tasks.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Background in providing administrative support and managing office tasks efficiently. Proven track record in organizing appointments , handling correspondence, and maintaining records. Demonstrated strong communication and multitasking skills.
Overview
10
10
years of professional experience
Work History
Waitress
Island Girls Diner
Saint John, NB
05.2021 - Current
- Exhibit strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintain clean and welcoming dining environment, ensuring a positive guest experience.
- Remain calm and poised when dealing with difficult customers .
- Support teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Keep server areas clean and stocked to increase efficiency while working tables.
- Maintain customer satisfaction with timely table check-ins to assess food and beverage needs.
- Manage cash and debit transactions accurately, ensuring proper change is provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrate adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carry out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customers needs.
- Processed orders and sent to kitchen employees for preparation.
- Complete end of the night duties such as sweeping, mopping, cleaning washrooms etc.
Secretary
H&r Block
Saint John, NB
02.2021 - 05.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Printed checks and processed tax Returns onto MasterCard .
Postal Worker
Shoppers Drug Mart
Saint John, NB
11.2015 - 2020
- Assisted customers with various postalservices and inquiries at the front desk.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Data entry and record keeping .
- Processing money orders, drafts and wire transfers for Western Union .
- Calculate and affix proper postage on letters, parcels and registered mail.
- Sell stamps and prepaid mail and courier envelopes.
- Route mail to proper delivery stream
- Sign or obtain signatures from recipients from registered letters or special delivery mail.
- Answer inquiries and complete forms regarding change of address, theft or loss of mail.
Education
High School Diploma -
Saint Vincent’s
Saint John, NBSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Operating computer systems
Languages
English
Full Professional
Timeline
Waitress
Island Girls Diner
05.2021 - Current
Secretary
H&r Block
02.2021 - 05.2021
Postal Worker
Shoppers Drug Mart
11.2015 - 2020
High School Diploma -
Saint Vincent’s