Beverly Tica
Markham,ON
Summary
Hardworking Restaurant Hostess offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Norwegian Cruise Line
Miami, Florida
12.2010 - 02.2023
- Answered telephone to provide dining information and take reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and sat customers at tables or in waiting areas.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Waitress/Barista
Abu Dhabi National Hotels Compas
Abu Dhabi, United Arab Emirates
10.2008 - 11.2009
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Senior Waitress
Sharjah Grand Hotel
Sharjah, United Arab Emirates
08.2004 - 12.2008
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Provided exceptional service to high volume of daily customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Education
Bachelor of Science - Business Administration
University of Northern Philippines
Vigan, Ilocos Sur Philippines03.1999
Skills
- Service-Oriented
- Attention to Detail
- Highly Organized
- Dining Customer Service
- Menu Memorization
- Dining Crew Workflow Optimization
- Table Setting Arrangements
- Seating Assignment Preparation
- Guest Greeting and Seating
- Warm and Welcoming
Certification
- TIPS Alcohol Certification Training - 2022
Timeline
Restaurant Hostess
Norwegian Cruise Line
12.2010 - 02.2023
Waitress/Barista
Abu Dhabi National Hotels Compas
10.2008 - 11.2009
Senior Waitress
Sharjah Grand Hotel
08.2004 - 12.2008
Bachelor of Science - Business Administration
University of Northern Philippines
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