Beverly Sartain
Sherman Oaks
Summary
Hospitality & Guest Experience Leader with 20+ years of experience delivering exceptional service across luxury hospitality, entertainment, and corporate environments. Proven success leading teams, managing complex operations, coordinating VIP experiences, and cultivating relationships that drive service excellence and guest satisfaction. Known for a calm, solutions-oriented approach, anticipating needs, and fostering welcoming environments through servant leadership, operational excellence, and genuine hospitality.
Overview
11
11
years of professional experience
Work History
Engagement Specialist, CrewHQ
Warner Bros. Discovery
Los Angeles, CA
11.2024 - Current
- Lead guest and stakeholder engagement initiatives for Warner Bros. Discovery's workforce development, industry partnership programs, and executive experiences.
- Lead project teams and supervise team members across multiple initiatives, fostering collaboration, accountability, and service excellence while delivering high-impact programs and events.
- Manage day-to-day program operations, coordinating resources, schedules, communications, and logistics across multiple departments to ensure seamless execution of events, trainings, and partnership activities.
- Serve as a trusted leader and primary point of contact for executives, partners, vendors, and program participants, building strong relationships through a welcoming, solutions-oriented approach.
- Drive cross-functional collaboration among internal teams and external organizations, building strong relationships that enhance engagement, operational efficiency, and service delivery.
- Anticipate challenges, resolve issues proactively, and implement processes that improve efficiency, consistency, and overall experience quality.
- Lead hospitality and guest experience efforts for executive meetings, partner visits, special events, and workforce development programs, ensuring exceptional experiences from planning through execution.
Event Specialist
Warner Bros. Special Events
Los Angeles, CA
09.2023 - 11.2024
- Led operational planning and execution for corporate events, executive meetings, premieres, screenings, private dinners, and VIP experiences across the Warner Bros. Studio Lot.
- Served as on-site operations lead, coordinating facilities, security, catering, transportation, and vendor teams to deliver seamless guest experiences.
- Managed relationships with executives, clients, partners, government officials, and VIP guests, providing concierge-level service and personalized hospitality.
- Directed event-day operations from setup through execution and breakdown, maintaining exceptional service standards in fast-paced environments.
- Oversaw budgets, vendor partnerships, and resource allocation to ensure operational efficiency and successful outcomes.
- Anticipated and resolved guest concerns, schedule changes, and operational challenges with professionalism and a guest-first mindset.
- Partnered across departments to streamline operations, enhance service delivery, and create memorable experiences for guests and stakeholders.
Shift Leader
The Cheesecake Factory Inc.
Various Locations
01.2016 - 03.2024
- Delivered exceptional guest experiences in high-volume hospitality environments, building strong guest relationships through personalized service and professionalism.
- Trained and mentored team members on hospitality standards, guest engagement, and service recovery.
- Led by example during peak service periods, coordinating team workflow and ensuring seamless execution in a fast-paced environment.
- Anticipated guest needs and resolved concerns with empathy, professionalism, and a commitment to guest satisfaction.
- Supported front-of-house operations while balancing service quality, efficiency, and team collaboration.
- Partnered with management to coach team members and reinforce a culture of hospitality, accountability, and service excellence.
Skills
- Guest Experience & Service Excellence
- Event Management & Coordination
- VIP & Executive Relations
- Stakeholder & Vendor Partnerships
- Hospitality Operations & Logistics
- Service Recovery & Problem Resolution
- Process Improvement & Operational Excellence
- Team Leadership & Development
Timeline
Engagement Specialist, CrewHQ
Warner Bros. Discovery
11.2024 - Current
Event Specialist
Warner Bros. Special Events
09.2023 - 11.2024
Shift Leader
The Cheesecake Factory Inc.
01.2016 - 03.2024