Beverly Nguyen

• Greeted and seated guests, managed waitlists and reservations
• Took food and drink orders, ensuring accuracy and timeliness
• Served food and beverages to customers, ensuring a high level service
• Processed payments and handled cash transactions
• Maintained cleanliness and organization of dining area and tables
• Worked closely with kitchen and bar staff to ensure smooth operations
• Answered phone calls and provided information on menu items, specials, and operating hours.
• Excellent communication & customer service
• Strong multitasking in a fast-paced environment
• In-depth food & beverage knowledge
• Time management & organization
• Problem-solving & conflict resolution

• Prepared and customized bubble tea drinks with high accuracy
• Maintained a clean and organized drink-making station
• Managed cash register transactions and handled customer payments
• Provided fast, friendly customer service in a busy environment
• Cash handling and POS system experience
• Drink preparation & flavor mixing
• Attention to detail & accuracy
• Fast-paced multitasking
• Customer service & teamwork

• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

• Handled payment processing and provided customers with receipts and proper bills and change.

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

• Managed guest check-in and check-out procedures, reservations and payments.

• Delivered friendly and knowledgeable support to current and prospective customers.

• Received incoming calls and coordinated with staff to fulfill customer requests.

• Kept stockroom clean and neat for maximum productivity

• Kept merchandise displays neat and organized

• Stocked shelves, racks and bins with new or transferred merchandise

• Packed and unpacked items, checking breakables before stocking on shelves

• Helped customers find specific products, answered questions and offered product advice

• Engaged customers in friendly, professional dialogue to determine needs