Beverly Dick
Belleville,Ontario
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
16
16
years of professional experience
Work History
General Manager
North American Transport Driving Academy
07.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Assisted in recruiting, hiring and training of team members.
General Manager
B&R Consulting And Construction
02.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Executive Director
Quinte Patient Transfer Service
09.2008 - 08.2023
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Defined company roles and responsibilities to establish and enhance processes.
- Managed financial, operational and human resources to optimize business performance.
- Maintained P&L and shouldered corporate fiscal responsibility.
FT Outcome Support Worker
Community Living Campbellford Brighton
07.2017 - 04.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Created, prepared, and delivered reports to various departments.
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- P&L Management
- Schedule Management
- Facility Management
- Recruitment
- Business Development
- Operations Oversight
- Human Resources Management
- Customer Relationship Management
Timeline
General Manager
North American Transport Driving Academy
07.2023 - Current
General Manager
B&R Consulting And Construction
02.2021 - Current
FT Outcome Support Worker
Community Living Campbellford Brighton
07.2017 - 04.2023
Executive Director
Quinte Patient Transfer Service
09.2008 - 08.2023
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