Beverly Deelstra
London,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Focused Payroll clerk known for handling job tasks with poise. Looking to take on a new role with a company where attention to detail and all types of personalities will be appreciated.
I am in the process of learning ( IT SUPPORT SPECIALIST). Learning the ticket system and finding it very enjoyable. I am enrolled in the IBM classes.
Overview
46
46
years of professional experience
Work History
Customer Service Representative
Miratel Solutions
London, ON
10.2022 - 12.2023
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Fundraiser at Public Outreach
London, ON
04.2023 - 11.2023
- Out bound calls selling monthly subscriptions to customers for monthly donations.
- Surpassed sales goals through implementation of successful marketing strategies.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
Retired assembly line worker
Chrysler Canada
Windsor, ON
02.1998 - 08.2018
- Documented production data and output to enable tracking history and maintain accurate records
- Completed durable assemblies and subassemblies with hand and power tools
- Followed outlined specifications to implement assembly plans
- Monitored production processes to identify and address potential issues
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Followed protocols to enhance protection and maintain safe work environment.
Assistant
Brack animal hospital
Windsor, ON
04.1986 - 02.1998
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Developed positive relationships with internal customers through effective communication techniques.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Maintained an inventory of office supplies ensuring stock levels were adequate at all times.
- Coordinated repairs for office equipment to keep equipment functional and running.
- Instituted new employee training procedures to reduce onboarding process time length.
Mail Delivery
Canada post
Stoney Point, ON
04.1981 - 08.1985
- Proved successful working within tight deadlines and fast-paced atmosphere
- Maintained excellent attendance record, consistently arriving to work on time
- Identified issues, analyzed information and provided solutions to problems
- Sorting and delivery of mail to customers.
- Loaded mail into cart to prepare for interdepartmental delivery route.
- Bundled mail by destination and placed in bins for delivery.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Routed all classes of mail in sequence of delivery along established route.
Assistant Store Manager
Cojanna fashion
Windsor, ON
02.1978 - 04.1981
- Merchandise and displays to feature new products and promotions
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Education
Payroll
Mount Allison University
Sackville, NB02-2024
Accounting
Mount Allison University
Sackville, NB02-2024
High school diploma or GED - Business
Secondary School of Commerce
Windsor, ON06.1978
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Data Collection
- Process Optimization
- Credit Card Payment Processing
- Product Sales
- Problem-Solving Abilities
- Call Center Operations
- Complaint Handling
- Typing Proficiency
- High-Energy Attitude
- Customer Service
- Staff Training
- Computer Proficiency
- Proofreading
- Professional Telephone Demeanor
Salesforce
Payroll
- Investigating Discrepancies
- Payroll Processing
- Employment Tax
- Quickbooks
- Year-End Processing
- Software Updates
- Hardware Configuration
- Remote Support
- Software Installation
- System Diagnostics
- Incident Reporting
Personal Information - Highest Education
AEC / DEP or Skilled Trade Certificate
Timeline
Customer Service Representative
Fundraiser at Public Outreach
04.2023 - 11.2023
Customer Service Representative
Miratel Solutions
10.2022 - 12.2023
Retired assembly line worker
Chrysler Canada
02.1998 - 08.2018
Assistant
Brack animal hospital
04.1986 - 02.1998
Mail Delivery
Canada post
04.1981 - 08.1985
Assistant Store Manager
Cojanna fashion
02.1978 - 04.1981
Payroll
Mount Allison University
Accounting
Mount Allison University
High school diploma or GED - Business
Secondary School of Commerce
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