Beverly Castro
Fontana,CA
Summary
Dynamic Human Resources professional with extensive payroll management experience at Culichitown Franchise Inc. Proven track record in enhancing team performance through mentorship and implementing internal controls, ensuring compliance and accuracy. Skilled in employee relations and customer service, committed to continuous improvement and operational excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Human Resources /Senior Payroll Administrator
Culichitown Franchise Inc
07.2017 - 12.2025
- Managed payroll processes for over 1,000 employees, ensuring accuracy and compliance with regulations.
- Mentored junior staff on payroll best practices, enhancing team performance and knowledge retention.
- Developed and implemented internal controls to minimize errors and enhance payroll processing security.
- Collaborated with HR to resolve employee inquiries regarding payroll discrepancies and benefits administration.
- Reduced errors in payroll administration through meticulous attention to detail and thorough audits.
- Collaborated with HR department to maintain employee records, ensuring accuracy and compliance.
- Maintained strict confidentiality of sensitive employee information, adhering to company policies and legal requirements.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
Hostess Manager/Cashier
Culichitown
01.2014 - 07.2017
- Oversaw daily operations, ensuring optimal guest flow and seating efficiency.
- Trained and mentored staff on customer service standards and operational procedures.
- Coordinated reservations and managed waitlists to enhance guest experience.
- Developed training materials to improve onboarding processes for new hires.
- Managed conflict resolution, addressing guest concerns promptly to maintain satisfaction.
Sales Associate
Steve Madden
08.2014 - 01.2017
- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to execute visual merchandising strategies aligned with brand standards.
- Trained new sales associates on product knowledge and sales techniques to improve overall performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Warehouse Packer
Converse
01.2012 - 07.2014
- Packaged products accurately for efficient order fulfillment.
- Operated packaging machinery to maintain workflow consistency.
- Inspected products for quality assurance before shipping.
- Collaborated with team members to streamline packing processes.
Education
Cosmetology -
Marinello School of Beauty
Ontario, CA05.2011
High School Diploma -
Valley View High
Ontario, CA06.2009
Skills
- Timekeeping systems
- Employee relations
- Payroll management
- Maintaining employee records
- New hire processing
- HR support
Accomplishments
Managed the end-to-end permitting process, successfully securing all required city,health, and liquor permits for 5 restaurants.
Certification
Human resource certificate
Payroll management through ADP
Sexual harassment training
Languages
Spanish
Native or Bilingual
Timeline
Human Resources /Senior Payroll Administrator
Culichitown Franchise Inc
07.2017 - 12.2025
Sales Associate
Steve Madden
08.2014 - 01.2017
Hostess Manager/Cashier
Culichitown
01.2014 - 07.2017
Warehouse Packer
Converse
01.2012 - 07.2014
Cosmetology -
Marinello School of Beauty
High School Diploma -
Valley View High