Beverley Fitzgerald
Fredericton,NB
Summary
Adept at enhancing customer satisfaction and streamlining service delivery, I leveraged my expertise in accurate recordkeeping and telephone communication at Targetts Windows and Doors. Demonstrated proficiency in resolving client issues, boosting loyalty, and managing high-volume inquiries. My background combines strong interpersonal skills with a keen attention to detail, driving operational excellence and client advocacy.
Overview
7
7
years of professional experience
Work History
Install and Service Coordinator
Targetts Windows and Doors
10.2011 - 08.2014
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service/installation activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Performed Payroll and inventory procedures
Office Manager
Century 21
09.2010 - 10.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence..
- Maintained communication between both realtors and clients
- Performed payroll duties
Sales Associate
Reitmans
10.2009 - 09.2010
- Performed opening and closing procedures
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Landlord
Killam Properties
06.2007 - 04.2010
- Met with and interviewed potential tentants
- Monitored rent collections and resolved tenant disputes quickly and effectively.
- Improved tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Coordinated move-in/move-out processes for various units smoothly while minimizing disruptions to neighboring tenants.
Education
High School Diploma -
Blackville School
Blackville, NB06.2000
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
Timeline
Install and Service Coordinator
Targetts Windows and Doors
10.2011 - 08.2014
Office Manager
Century 21
09.2010 - 10.2011
Sales Associate
Reitmans
10.2009 - 09.2010
Landlord
Killam Properties
06.2007 - 04.2010
High School Diploma -
Blackville School
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