Beulah Jonathan
Bakersfield
Summary
*Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
*Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Committed to maintaining professional relationships to increase profitability and drive business results.
*Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
*Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Cutomer Service Representative
Whitestone Industries
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Realtor
Agentcor Realty
05.2022 - 12.2023
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Coordinated appointments to show tenants and buyers prospective homes.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Reviewed and executed confidential documents, contracts and disclosures.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
- Developed new business and managed new and existing clients.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Generated leads for sales and rental properties through cold calls and referrals.
- Examined homes for client arrivals after planning open-house events and showings.
Realtor
Weichert Realtors
02.2020 - 04.2022
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
- Coordinated appointments to show tenants and buyers prospective homes.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Generated leads for sales and rental properties through cold calls and referrals.
Education
Certificate Courses - Elementary Statistics, General And Abnormal Psych.
Cerro Coso Community College
Ridgecrest, CA07.2022
For Real Estate Licensure - Real Estate
Real Estate Express
10.2019
Bachelor Of Dental Surgery - Dentistry
Saveetha University
03.2013
Skills
- Purchase Agreement Writing
- Real Estate Practices
- Virtual Tours
- Online Platforms
- Contract Preparation
- Adaptability and Flexibility
- Referral Coordination
- Lead Prospecting
- Providing Feedback
- Articulate and Persuasive
- Buyer Contracts
- Market Tracking and Research
- Client Needs Assessment
- Home Evaluations
- Print and Digital Advertisement
- Property Walks
- MLS Data Entry and Maintenance
- Negotiation Management
- Sales Pipeline Management
- Market and Competitive Analysis
- Buyer and Seller Representation
- Sales Promotion
- Terms Review and Enforcement
- Real Estate Industry Understanding
- Listing Reviews
- Analytical and Logical Thinking
- Open House Management
- Closings Coordination
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Team development
- Documentation
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Customer relationship management (CRM)
- Prioritization
- Staff training
- De-escalation techniques
- Building rapport
- Quality control
- Filing
- Dispute resolution
- Customer education
- Assertiveness
- Conflict mediation
- Proofreading
- CRM software proficiency
- Lead generation
Languages
English
Full Professional
Tamil
Native or Bilingual
Hindi
Limited Working
Contact
Bakersfield, CA 93308
Skills
- Marketing Strategy Development
- Fair Housing Laws Knowledge
- Meeting Arrangements
- ROI Assessments
- Reading Comprehension
- Property Showing
- CRM Tracking
- Profit and Loss Analysis
- Social Perceptiveness
- Customer Database Management
- Client Interviews
- Mathematical Reasoning
- Client Representation
Education
Tamil Nadu, India,Online,Ridgecrest, CA
Timeline
Cutomer Service Representative
Whitestone Industries
10.2023 - Current
Realtor
Agentcor Realty
05.2022 - 12.2023
Realtor
Weichert Realtors
02.2020 - 04.2022
For Real Estate Licensure - Real Estate
Real Estate Express
Bachelor Of Dental Surgery - Dentistry
Saveetha University
Certificate Courses - Elementary Statistics, General And Abnormal Psych.
Cerro Coso Community College
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