Beulah Alexander
Hamilton,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality, telecommunication and logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating new skills and help .businesses grow towards success
Overview
6
6
years of professional experience
Work History
Customer Service Representative
XPO LOGISTIC
Hamilton, ON
03.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Bill shipments pursuant to applicable tariffs and pricing agreements
- Recognize and resolve documentation errors
- Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
- Performed general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
- Process over, short and damaged freight and related documentation for customer resolution.
Customer Service Representative
Nordia Inc
Remote, ON
03.2020 - 03.2021
- Prevent, investigate and resolve fraudulent activity on customer accounts;
- Ensure compliance with service level agreements and perform validation of mobility products;
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Night Auditor/Front Desk Agent
Quality Inn
Sarnia, ON
03.2019 - 03.2020
- Tracked Hotel business revenue and costs, diligently reconciling accounts to maintain high accuracy.
- Controlled cash and credit card payment transactions at front desk using software and reducing errors.
- Documented accounts and logs throughout shift to keep up with all requirements.
- Anticipated guests' needs and responded to all requests within reasonable amount of time.
- Balanced hotel accounts and resolved discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Resolved guest complaints by addressing issues with rooms promptly.
- Controlled cash and credit card payment transactions at front desk using machine and software, reducing errors 95%
Education
Post Graduate Certificate - Business Management
Lambton College of Applied Arts And Technology
Sarnia, ON09.2020
Bachelor of Science - Advanced Zoology And Biotechnology
University of Madras
India05.2018
Skills
- CRM Software
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Multitasking and Prioritization
- Customer Account Management
- Verbal and Written Communication
- Inbound and Outbound Calling
- Administrative and Office Support
Timeline
Customer Service Representative
XPO LOGISTIC
03.2021 - Current
Customer Service Representative
Nordia Inc
03.2020 - 03.2021
Night Auditor/Front Desk Agent
Quality Inn
03.2019 - 03.2020
Post Graduate Certificate - Business Management
Lambton College of Applied Arts And Technology
Bachelor of Science - Advanced Zoology And Biotechnology
University of Madras
Similar Profiles
Mi Mi Chit OoMi Mi Chit Oo
Leader at GXO LogisticLeader at GXO Logistic
Jérôme AUFFRETJérôme AUFFRET
Directeur des opérations at XPO LogisticsDirecteur des opérations at XPO Logistics
Brian SorrellsBrian Sorrells
Linehaul Driver at XPO LogisticsLinehaul Driver at XPO Logistics