BETZAIRA QUINTANA
Chico,CA
Summary
Professional and highly motivated individual with a strong background in customer service and administrative support. Experienced in using customer relationships to enhance the customers overall experience; with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Medical Administrative Assistant
Sonntag-Reeve Eye Center
01.2025 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care.
Claims Manager
Perfected Claims
08.2020 - 05.2024
- Assisted hundreds of Fire Victim businesses, homeowners, and renters in navigating claims processes with the Fire Victim Trust. Compiling essential documents such as taxes, property records, and statements detailing their evacuation experience and post-fire living conditions. Managed highly emotional clientele with empathy and professionalism throughout the process.
- Collaborated and maintained records with third-party private investigators to locate missing clients and coordinated with other external entities to involve clients comprehensively in all stages of their claims process, ensuring maximum awards were obtained on their behalf.
- Collaborated with cross-functional teams to address complex claims issues and provide exceptional customer service.
- Developed a comprehensive training guide for incoming departmental employees focusing on businesses, encompassing the criteria utilized by the Fire Victim Trust for awarding claims.
- Conducted training sessions with hands-on exercises to assess comprehension and effectiveness of new concepts introduced.
Cashier/ Crew Member
Round Table Pizza
08.2019 - 08.2020
- Maintained knowledge regarding payment in the form of cash, credit, employee discounts, and discounted coupons.
- Operated under COVID-19 protocols, conducting curbside pickups and providing in-store assistance to customers during the pandemic.
- Regularly cleaned and sanitized workspaces and equipment to ensure compliance with health and safety regulations.
- Answered customer telephone calls promptly and appropriately, successfully receiving orders, processing payments, and responding appropriately to guest concerns.
Education
Bachelor Of Arts - Currently Enrolled - Business Administration
California State University-Chico
Chico, CAAssociate of Arts - Business Administration
Butte College
Oroville, CA05.2022
Skills
- Quality Assurance
- Multi-tasking
- Customer Service
- Computer Literacy
- Team Player
- Workflow coordination
- Adaptable and flexible
LANGUAGES
English: Native
Spanish: Native
Timeline
Medical Administrative Assistant
Sonntag-Reeve Eye Center
01.2025 - Current
Claims Manager
Perfected Claims
08.2020 - 05.2024
Cashier/ Crew Member
Round Table Pizza
08.2019 - 08.2020
Bachelor Of Arts - Currently Enrolled - Business Administration
California State University-Chico
Associate of Arts - Business Administration
Butte College
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