Summary
Overview
Work History
Education
Skills
Timeline
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Betzabely Martin

Nuevo

Summary

Dynamic and results-driven professional with extensive experience at Starbucks and T-Mobile. Proven expertise in customer service and sales techniques, fostering loyalty through exceptional communication and problem-solving skills. Adept at managing high-volume environments while maintaining cleanliness and organization, contributing to increased customer satisfaction and repeat business. Fluent in Spanish, enhancing customer engagement.

Overview

8
8
years of professional experience

Work History

Barista

Starbucks
11.2018 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.

Sales Associate / Assistant Manager

T-Moblie
02.2017 - 11.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.

Education

Bachelor of Science - Psychological Science

Cal State San Marcos University
San Marcos, CA
05-2025

Associate of Science -

Mt. San Jacinto College
San Jacinto, CA
06-2022

High School Diploma -

Nuview Bridge Early College High School
Nuevo, CA
06-2016

Skills

  • Customer service
  • Data analysis
  • Research methods
  • Team collaboration
  • Conflict resolution
  • Time management
  • Sales techniques
  • Effective communication
  • Coffee and tea expertise
  • Exceptional customer service
  • Positive and professional
  • Active listener
  • Problem-solving
  • Cleanliness
  • Fluent in Spanish
  • Verbal and written communication

Timeline

Barista

Starbucks
11.2018 - Current

Sales Associate / Assistant Manager

T-Moblie
02.2017 - 11.2018

Bachelor of Science - Psychological Science

Cal State San Marcos University

Associate of Science -

Mt. San Jacinto College

High School Diploma -

Nuview Bridge Early College High School

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