Betzabely Martin
Nuevo
Summary
Driven by a passion for exceptional service, I leveraged my time management and interpersonal skills at Starbucks and T-Mobile to enhance customer satisfaction and drive sales. Fluent in Spanish, I adeptly managed high-volume periods and resolved customer challenges, significantly contributing to a positive, loyal customer base and team environment.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
11.2018 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Sales Associate / Assistant Manager
T-Moblie
02.2017 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
Education
Bachelor of Science - Psychology
Cal State San Marcos University
San Marcos, CA05-2025
Associate of Science - Psychology
MT. San Jacinto College
Menifee, CA06-2023
High School Diploma -
Nuview Bridge Early College High School
Nuevo, CA06-2016
Skills
Time Management
Attention to Detail
Fluent in Spanish
Excellent Customer Service
Program Development and Management
Service Multi-tasking
Technical Skills in Problem
Solving Prioritization
Organization
Outpatient Filing
Technical Skills
Interpersonal Skills Dependability
Ability to Work Under Pressure Leadership
Customer-Oriented
Team Player
Timeline
Barista
Starbucks
11.2018 - Current
Sales Associate / Assistant Manager
T-Moblie
02.2017 - 11.2018
Bachelor of Science - Psychology
Cal State San Marcos University
Associate of Science - Psychology
MT. San Jacinto College
High School Diploma -
Nuview Bridge Early College High School
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