Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Betty Ann Tobias

Hamilton,Canada

Summary

Experienced professional in office management, marketing, and operations with strong organizational, interpersonal, and communication skills. Thrives in independent roles with a proactive approach to challenges. Skilled at multitasking, building relationships, effective communication, and maintaining a positive attitude. Expert in community management, known for strategic planning and innovative engagement tactics. Recognized for collaborative work ethic, adaptability, and achieving organizational objectives. Proficient in social media management and community event planning.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Community Manager

Regus
05.2012 - Current
  • Serves as a primary contact and resource for clients seeking information, assistance or recommendations; has a through understanding of all key services, products and amenities with the ability to deliver service in an exceptional and timely manner.
  • Leads the local team of customer service representatives in all aspects of Daily Centre operations, scheduling, customer needs, company initiatives.
  • Owns the Customer Journey from touring the prospect, leading the client move-in process, and servicing the clients with their needs.
  • Assists the Area Sales Manager with touring prospects and brokers to showcase the Centre in an effort to increase the client base and increase sales revenue.
  • Assists in producing referral business from a portfolio of local accounts, partnerships, and neighboring businesses with a clear focus, on generation of business revenue streams across all products locally and across the entire Regus network.
  • Contributes to the overall revenue of the Centre by identifying opportunities and actively up-selling/cross-selling Regus products and services.
  • Engages in current and prospective client base by organizing Centre Events, fostering the Centre Community in an effort to maximize revenue opportunities.
  • Supports hiring, training and development of new Team members.
  • Developed community engagement strategies to enhance client satisfaction and retention.
  • Managed tenant relations, addressing concerns and fostering a positive environment.

Front Desk Agent/ Banquet Supervisor/ Marketing Coordinator

Sea to Sky Hotel Banquet & Conference Centre
05.2009 - 12.2011
  • Responsible for guest registrations and inquiries.
  • Resolves guests issues and responds promptly to emergency situations in order to provide exceptional service.
  • Responsible for shift activities such as updating reports, cash verifications and ensuring proper turnover with departing shift.
  • Creates and maintains an organized database to develop promotional sales.
  • Responsible for sales activities such as telemarketing and promotes ideas for Hotel sales growth.
  • Acts as Banquet Supervisor, schedules and coordinates staff activities.
  • Conceptualizes, prepares and executes promotional tools.

Regional Operations Manager

Comglasco AG Corp.
07.2008 - 03.2009
  • Responsible for store operations, sales and marketing activities for eight locations.
  • Managed stock levels and made key decisions regarding stock replenishment, account receivables, payables and collections.
  • Analyzed and interpreted trends to facilitate planning.

Education

Bachelor's Degree - Bachelor of Arts in Mass Communication

Skills

  • Office Management
  • Sales Management
  • Revenue growth techniques
  • Account relationship development
  • Database management
  • Payment reconciliation
  • Community engagement
  • Daily operations management
  • Commercial property assessments
  • Tenant and eviction laws
  • Conflict handling
  • Leasing and sales
  • Customer support
  • Multitasking and organization
  • Adaptability and flexibility
  • Analytical thinking
  • Maintenance and repair coordination
  • Creative and adaptable
  • Customer service-focused

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved $100,000 collections in one day by completing Account Receivables review and reconciliation with accuracy and efficiency.
  • Supervised team of 30 staff members.
  • Documented and resolved reasons of lease terminations, IT and telecoms system failure, staffing operations, over all daily business operations, which led to excellent customer service, client retentions, longer term of lease agreements and high occupancy.

Languages

English

Certification

Emergency First Aid CPR C+AED Certificate


Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Timeline

Community Manager

Regus
05.2012 - Current

Front Desk Agent/ Banquet Supervisor/ Marketing Coordinator

Sea to Sky Hotel Banquet & Conference Centre
05.2009 - 12.2011

Regional Operations Manager

Comglasco AG Corp.
07.2008 - 03.2009

Bachelor's Degree - Bachelor of Arts in Mass Communication

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Betty Ann Tobias