Betty Tabamubi
Montreal,QC
Summary
Accomplished Customer Service Advisor with a proven track record at DHL Express. Certified in Nursing Aid and Homecare.
Overview
22
22
years of professional experience
Work History
Customer Service Agent
IOSolutions
04.2024 - 07.2024
- Provide exceptional customer service, resolving issues promptly and maintaining client trust.
- Respond to customer requests for products, services, and company information.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contribute to sales growth by upselling products and services based on individual customer requirements.
- Deliver prompt service to prioritize customer needs.
- Manage high-stress situations effectively and maintaining professionalism under pressure.
Customer Service Supervisor
DHL Express
01.2016 - 06.2023
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Customer Service Advisor
DHL Express
01.2006 - 12.2015
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Responded to customer calls and emails to answer questions about products and services.
- Received, inspected and processed shipments at the counter.
Data Entry Clerk
DHL Express
04.2003 - 12.2005
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
Caregiver
Golden Home Care
09.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Bachelor Of Human Resource Management - Human Resource Management
Makerere University
Kampala Uganda Certificate In Nursing Aid & Homecare - Personal Support Worker
Centre 2000 De Formation Professionelle Et Placement
4950 Chem, Queen Mary, MontrealSkills
- Customer Service
- Time Management
- Bill 90
- CPR
- Written and Verbal Communication
- Fluent in English
- PDSP
Languages
English
Full Professional
Timeline
Caregiver
Golden Home Care
09.2024 - Current
Customer Service Agent
IOSolutions
04.2024 - 07.2024
Customer Service Supervisor
DHL Express
01.2016 - 06.2023
Customer Service Advisor
DHL Express
01.2006 - 12.2015
Data Entry Clerk
DHL Express
04.2003 - 12.2005
Bachelor Of Human Resource Management - Human Resource Management
Makerere University
Certificate In Nursing Aid & Homecare - Personal Support Worker
Centre 2000 De Formation Professionelle Et Placement