Betty Tabamubi
Montreal,QC
Summary
Accomplished Customer Service Advisor with a proven track record at DHL Express. Certified in Nursing Aid and Homecare.
Overview
22
22
years of professional experience
Work History
Customer Service Agent
IOSolutions
5000 Rue Buchan, H4P 1T2
04.2024 - 07.2024
- Provide exceptional customer service, resolving issues promptly and maintaining client trust.
- Respond to customer requests for products, services, and company information.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contribute to sales growth by upselling products and services based on individual customer requirements.
- Deliver prompt service to prioritize customer needs.
- Manage high-stress situations effectively and maintaining professionalism under pressure.
Customer Service Supervisor
DHL Express
Kampala, Uganda
01.2016 - 06.2023
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Customer Service Advisor
DHL Express
Kampala Uganda
01.2006 - 12.2015
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Responded to customer calls and emails to answer questions about products and services.
- Received, inspected and processed shipments at the counter.
Data Entry Clerk
DHL Express
Kampala Uganda
04.2003 - 12.2005
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
Caregiver
Golden Home Care
2225 Boul Hymus Suite 100 Doval, QC, H9P 1 J8
09.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Bachelor Of Human Resource Management - Human Resource Management
Makerere University
Kampala Uganda Certificate In Nursing Aid & Homecare - Personal Support Worker
Centre 2000 De Formation Professionelle Et Placement
4950 Chem, Queen Mary, MontrealSkills
- Customer Service
- Time Management
- Bill 90
- CPR
- Written and Verbal Communication
- Fluent in English
- PDSP
Languages
English
Full Professional
Timeline
Caregiver
Golden Home Care
09.2024 - Current
Customer Service Agent
IOSolutions
04.2024 - 07.2024
Customer Service Supervisor
DHL Express
01.2016 - 06.2023
Customer Service Advisor
DHL Express
01.2006 - 12.2015
Data Entry Clerk
DHL Express
04.2003 - 12.2005
Bachelor Of Human Resource Management - Human Resource Management
Makerere University
Certificate In Nursing Aid & Homecare - Personal Support Worker
Centre 2000 De Formation Professionelle Et Placement