Betty Sylvain
Windsor,ON
Summary
BETTY SYLVAIN Core Competencies Exceptional verbal and written communication skills. Deadline driven, with excellent administrative, and organizational ability. Strong team member with an understanding of organization, visibility and culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Constituent Assistant
Parliament Of Canada
10.2022 - 03.2023
- Unemployment inquiries
- Passport Inquiries
- Immigration Inquiries
- Passport Clinic
- Active Care Response Team/ ACRT —, -
- Educate customers, retailers, and donors on organization's mission, vision, and quarterly goals
- Develop brand recognition through social media platforms, brand awareness, and local collaboration
- Oversee local second-hand store≥
- Collaborate with customers and local vendors to support regular donations for store inventory
- Act as the face of the organization while spearheading community events
- Spearheaded the research project, looking into the effects of COVID-19 on women working in the green house.
- Answered telephone and coordinated meetings and conferences.
- Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
Customer Service / Donation Care
Canadian Blood Services
01.2016
- Assist in the setup and break down before and after community events
- Perform quality assurance assessment
- Liaison with volunteer coordinators and upper management, on volunteer recruitment, scheduling, and placements
- Miracle 27 — Lead Coordinator Western Division
- Oversaw community engagement
- Organize community food banks and daily commercial flyers
- Implemented and Oversaw new community fundraising events
- Liaison with fellow regional coordinators in food distribution
- Habitat for Humanity — Visual Merchandiser, Customer Care.
- Responded to customer needs through competent customer service and prompt problem-solving
- Maintained and managed customer files and databases
- Analyzed customer feedback for process improvements to achieve long-term business objectives
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices
- Managed supplier deliveries around client needs to increase client retention
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Responded proactively and positively to rapid change
- Increased efficiency and team productivity by promoting operational best practices
- Developed and updated databases to handle customer data
- Managed timely and effective replacement of damaged or missing products
- Promptly responded to inquiries and requests from prospective customers
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Reached out to customers after completed sales to suggest additional service or product purchases
01.2020 - 01.2022
- Oversee community donations
- Design in store displays
- Provide first rate service to customers, addressing any concerns, answering questions
- Oversaw Inventory Inspections.
Administrative Assistant
Children Services
03.2016 - 09.2016
- Answer telephones, and emails in a prompt manner
- Prepared invoices, memos and other reports
- Record meeting minutes
- Assisted in the preparation of regularly scheduled reports of clients
- Maintained electronic and paper databases and filing systems with the utmost accuracy.
Office Clerk
Lee Brother LTD
12.2009 - 12.2011
- Oversaw weekly scheduling, and bi-weekly payroll
- Preparing meeting agendas
- Transcribing meeting minutes
- Maintained both paper and electronic filing system
- VOLUNTEERING
- Responded to inquiries from callers seeking information
- Prepared and edited documents to produce precise, accurate and professional communication
Education
Certificate - Public Relations
St. Clair College
Windsor, ON04.2020
Certificate - Secretarial Studies And Office Administration
St. Clair College
Windsor, ON04.2016
Skills
- Proficient in
- MS Word, Excel, Advance Spreadsheet, PowerPoint and Internet research tools
- Building Trust and Relationships
- Community Outreach and Education
- Establishing Effective Relationships
Languages
French
Native or Bilingual
Timeline
Constituent Assistant
Parliament Of Canada
10.2022 - 03.2023
01.2020 - 01.2022
Administrative Assistant
Children Services
03.2016 - 09.2016
Customer Service / Donation Care
Canadian Blood Services
01.2016
Office Clerk
Lee Brother LTD
12.2009 - 12.2011
Certificate - Public Relations
St. Clair College
Certificate - Secretarial Studies And Office Administration
St. Clair College
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