Betty Pelayo
Fremont Bay Dental
Manteca
1
Certification
4
years of professional experience
Experienced professional with a background in both dental healthcare and retail customer service. Skilled in patient care, administrative support, communication, and maintaining positive customer and patient relationships. As a Dental Assistant, I worked closely with patients and dental providers to ensure efficient clinical operations and quality care. My retail experience strengthened my abilities in customer service, sales, multitasking, and problem-solving in fast paced environments. I am dependable, detail-oriented, and committed to providing excellent service while contributing positively to any team.
Work History
Lead Registered Dental Assistant
2 Years 3 Months- Fabricated patient bleaching trays.
- Assisted the dentist in complex surgical procedures.
- Dentrix program system knowledge.
- Ensured continuous care for patients.
- Maintained an organized inventory of dental instruments.
- Increased accuracy of prosthodontic devices.
- Uphold all regulatory standards.
- Solved workflow inefficiencies in sterilization.
- Assisted the dentist in providing direct care.
- Developed X-rays using digital radiology technology.
- Included caries and periodontal disease.
- Tracked patient cases from consultation to post-operative care.
- Processed impressions and poured cast models.
- Optimized visit experience for nervous children.
- Maintained detailed records of patient progress.
- Improved the precision of custom prosthetics.
- Played a key role in integrating digital intraoral scanners.
- Assisted in pediatric dental care.
- Received positive feedback from clinical surveys.
- Demonstrated professionalism and empathy.
- Exceeded daily treatment goals.
- Achieved results within time Frame.
- Maintained precise dental charting.
- Reduced downtime for dentists.
- Collaborated with insurance companies to process claims.
- Managed appointment scheduling.
- Provided instructions with empathy and clarity.
- Used cements, liners, amalgams, and composites.
- Reduced retakes of images.
- Maintained a high rate of returning patient families.
- Reduced errors in treatment plans.
- Improved patient safety.
- Assisted with dental implants.
- Achieved zero incidents during procedures.
Retail Sales Associate
1 Year 9 Months- Provided highly effective customer service.
- Analyzed inventory levels.
- Met customer needs.
- Organized stockroom efficiently.
- Worked closely with store managers.
- Increased product variety.
- keeping up with store cleaning.
- Making sure dressing rooms are appropriate for customers.
- Provided exceptional in-store experiences.
- Handled multiple customer transactions simultaneously.
- Maintained sales floor appearance.
- Contributed to team-wide sales targets.
- Utilized effective client engagement techniques.
- Resolved customer concerns with professionalism.
- Maintained visual merchandising standards for high-value items.
- Consistently exceeded weekly sales targets.
- Met customer demand.
- Assisted management in monitoring stock.
- Identified missing product lines.
- Applied proper loss-prevention techniques.
- Analyzed customer trends.
- Optimized workflow by managing customer queues.
- Managed high-stress holiday seasons.
- Improved product appeal.
- Reduced plastic bag use.
Education
Dental Assisting
High School Diploma
Skills
Instrument sterilization procedures
Sales
Active Listening
Communication
Retail Software Skills
Problem Solving
Organization
Adaptability
Chair side assistance with complex surgeries
Compassionate
Patience
Digital radiography (X-ray) proficiency
Time Management
Algebra 2 Math
Post-operative care instructions
Leadership
Inventory management software expertise
Trained in CPR and First Aid certifications
Customer Service
Patient flow management
Scheduling software proficiency Dentrix and Microsoft
Certification
- CPR & First Aid Certification — [2025] | American Heart Association
- Certificate in Dental Infection Prevention and Control — [2023] | Organization for Safety, Asepsis, and Prevention (OSAP)
- Registered Dental Assistant (RDA) Certification — [CA, 2025] | [State Board of Dental Examiners]
- Basic Life Support (BLS) for Healthcare Providers — [2025] | American Red Cross
- Coronal Polishing Certificate — [2025] | [Professional Organization, School Name]
- Bilingual Dental Care Certificate (Spanish/English) — [2023] | [Language Service Provider or School]
- Radiology Certification — [CA, 2023] | [State Board of Dental Examiners]
- Infection Control (ICE) Certification — [2023] | Dental Assisting National Board (DANB)
- Certified Dental Practice Act (CDPA) — [2023] | Dental Assisting National Board (DANB)
Languages
Spanish
Full Professional
English
Full Professional
Hindi
Limited Working
French
Limited Working
Timeline
Lead Registered Dental Assistant
Fremont Bay Dental
02.2023 - 05.2025Read More
Retail Sales Associate
Charlotte Russe
05.2021 - 02.2023Read More
Indigo Career College
Dental Assisting
Read More
Millennium Charter School
High School Diploma
Read More