Betty McAfee
Palm Springs
Summary
Dynamic and reliable professional with extensive experience at Skywest Airlines, excelling in safety compliance and customer service. Proven leadership in team environments, adept at problem resolution and effective communication. Committed to maintaining high standards and fostering collaborative teamwork to achieve operational excellence. Proficient in Microsoft Office and incident reporting. Attention to detail. Well-versed in obtaining and implementing safety measures. Devoted to giving every passenger a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Skywest Airlines
Fleet Service
Palm Springs
09.2025 - Current
- Executed daily duties with attention to detail and efficiency.
- Maintained cleanliness of assigned areas using appropriate cleaning supplies and equipment.
- Coordinated with team members to ensure timely completion of cleaning tasks.
- Followed safety protocols while handling chemicals and operating equipment.
- Performed regular inspections to identify maintenance needs and promptly report issues.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Sanitized frequented areas and equipment using approved supplies.
- Emptied wastebaskets and replaced liners.
Ramp/Airport Operations Agent
Unifi
Palm Springs
04.2022 - 09.2025
- Moved baggage to load and unload aircraft.
- Logged, tracked and traced shipments across airport and partner locations.
- Responded promptly to emergency situations or incidents at the airport terminal.
- Prepared daily reports regarding operational issues encountered at the airport terminal.
- Maintained records of flight arrivals and departures from the airport terminal.
- Performed security checks on luggage and passengers as per standard safety protocols.
- Ensured compliance with aviation regulations and procedures concerning air carrier operations.
United Postal Services Store
Mail Clerk
Riverside
01.2021 - 03.2022
- Responsible for opening/closing, Sorting mail on Sundays, Maintaining great hospitality, Unpacking/ Packing, Sending Packages all over the United States, Counting Registers, Making sure the store is clean, Taking deposits to bank, Laminating, 3D printing, Faxing papers, Scanning Emails, Copying files
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Securitas Security Services
Securitas Security Services
Ontario
02.2017 - 12.2020
- Responsible for observing and reporting incidents, Maintaining a great hospitality, Making sure customers/ truck drivers felt safe, keeping a clean and professional appearance, Walking/ standing/ sitting for a long period of time, DAR reports, Incident reports
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Shift Manager
Walgreens
Pine Bluff
02.2015 - 12.2017
- Responsible for opening/ closing Assist customers when needed Managed nine drawers of money Responsible for working in pharmacy when needed Maintained a clean and comfortable store environment Managed inventory Trained new employees Unload trucks, with store supplies Managed shift duties for employees
- Managed staff schedules and delegated tasks to optimize workflow efficiency.
- Trained new employees on customer service standards and operational procedures.
Education
Diploma -
Watson Chapel High School
05-2012
Skills
- Customer oriented
- Strong Leader
- Reliable
- Adaptable
- Supervisory skills
- Able to work with others
- Proficiency in Microsoft Office And Excel
- Organizational and Planning Skills
- Team Leadership
- Safety Awareness
- Load Planning
- Efficient Time Management
- GSC
- Prime/ Falcon
- Saber
- Decs
- GET Next Gen
- Incident reporting
- Problem solving
- Attention to detail
- Safety compliance
- Verbal communication
- Written communication
- Problem resolution
- Public speaking
- Analytical thinking
- Collaborative teamwork
- Effective communication
- Decision-making
Alternate Phone
760-844-0465
Timeline
Skywest Airlines
Fleet Service
09.2025 - Current
Ramp/Airport Operations Agent
Unifi
04.2022 - 09.2025
United Postal Services Store
Mail Clerk
01.2021 - 03.2022
Securitas Security Services
Securitas Security Services
02.2017 - 12.2020
Shift Manager
Walgreens
02.2015 - 12.2017
Diploma -
Watson Chapel High School