Competent Security Director smoothly manages administrative department needs, team leadership and security planning. Knowledgeable about company requirements, behavior markers and signs of suspicious activity in both employees and guests. Highly observant and skilled with 17 years of progressive experience. Licensed Security Guard, Certified Private Investigator, Plain-Clothes Officer and Licensed Body Armour Sales. A Very Security-focused and diligent guard whose skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts, fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Having lots of experience in field operations and running live base operations at many events and conferences. Years of experience in operating high volume Operations centres and dealing with many areas from Emergency Management, Dispatching, Scheduling, and a high volume of calls that require Mass Multi-Tasking Skills. Created Operational training materials for new staff and supervisors. Have a profound ability to communicate effectively, both orally and in writing.
Hi, I’m
Betty LETAIN
Surrey,BC
Summary
Overview
13
years of professional experience
Work History
Palladin Risk Solutions
Executive Protection & Close Protection Officer
10.2022 - Current
Job overview
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Coached, directed and mentored other EP's and CPO's in situational awareness techniques and other duties required to help with team awareness.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Upheld strict security and safety procedures to protect clients, assets and general business.
- Take part in regular briefs and de-briefs.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Provided clear directions and/or escorts when required by client.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring any access points or suspicious behaviors.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Teamsters Union Local No 155
Security Officer & Close Protection
02.2016 - Current
Job overview
- Cast Security & Protection on shows where this is a requirement.
- Cast Protection Detail outside various hotels and other establishments when required.
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Secured all doors in office and main building after hours.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Monitored and reported suspicious activities to local authorities.
- Monitored and authorized entrance and departure of employees and visitors. Denied entrance to buildings to any unauthorized persons.
- Circulated among visitors, patrons and employees to preserve order and protect property, assets, and Cast & Crew.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Responded quickly and effectively to all security violations and duress alarms.
- Maintained accurate and detailed logs of all events that occurred during each shift with excellent report writing skills
Cynergy Security Group
Director of Operations
01.2018 - 07.2018
Job overview
- Worked directly with departments and clients to set up new sites. Worked as both Director of Operations and Account Manager.
- Created all site orders for any existing clients upon starting and than all new clients brought on.
- Created and provided all quotes that were requested by current clients or for new business.
- Created service agreements and/or contracts as per client needs.
- Obtained documents, clearances, manifests and approvals from different agencies to better prepare security teams for private flight screenings.
- Responded to customer requests via telephone and email.
- Achieved both revenue and departmental objectives by actively sourcing new clients daily and even cold calling and sending email introductions for company.
- Initiated key partnerships and brought on many new event clients which resulted in 44% revenue growth.
- Analyzed departmental documents for appropriate distribution and filing.
- Created eco friendly work environment by going paper less and creating all necessary reports in Tracktik's software alongside my Operations Manager
- Copied, logged and scanned supporting documentation into Tracktik's software for client portal and saved all necessary documents on server.
- Implemented marketing strategies which resulted in growth of customer base.
- Developed new process for employee evaluations which assisted operations in marked performance improvements.
- Created slideshow presentations including video for employee orientations and operational software use for Tracktik instructions.
Tactical Fusion Group
Course Administrator
12.2015 - 07.2018
Job overview
- Scheduling of training course and seminars.
- Updating Book Stream Software and Processing Payments.
- Administrative duties including execution of contracts.
- Preparing gym area for physical training sessions & tactical demonstrations.
- Email blasts, Social Media Admin, etc..
- Payroll Preparation.
- Risk Management Meetings.
- Close Protection work outside of regular duties for various clients.
- Instructor in training.
- Developed reporting system to track required documentation for each student and verify compliance prerequisites and/or other training and certifications.
Genesis Security Group
Genesis Event Supervisor
1 2009 - 2016
Job overview
- Cultivated interpersonal skills by building positive relationships with others
- Managed time efficiently in order to complete all tasks within deadlines
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Identified issues, analyzed information and provided solutions to problems
- Adaptable and proficient in learning new concepts quickly and efficiently
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Demonstrated leadership skills in managing projects from concept to completion
- Gained strong leadership skills by managing projects from start to finish
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Resolved problems, improved operations and provided exceptional service
Genesis Security Group
Senior Operations Manager/ Office Manager
05.2013 - 11.2015
Job overview
- Provided leadership for continual management and employee training initiatives
- Oversaw workforce management planning, volume predictions and capacity planning
- Developed systems and procedures to improve operational quality and team efficiency
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations
- Allocated resources to planned programs according to business objectives
- Oversaw staff and sub-contractor performance review assessments
- Prepared documents for internal and external audits
- Managed employee-related issues encompassing labor, turnover and diversity
- Procured contracting arrangements with sub-contractors and service providers
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Interacted well with customers to build connections and nurture relationships
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Mitigated business risks by working closely with staff members and assessing performance
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
Prime Time Security Services
Concert & Event Front Line Specialist
1 2010 - 2014
Job overview
- Kept venue safe, clean and presentable for guests and staff
- Provided exceptional customer service to all guests and escalated concerns where needed
- Helped guests with special needs such as assisting with seat accommodations
- Guided guests to exits and assisted with emergencies
- Implemented event protocols to maintain safety and security of all attendees
- Responded to inquiries from attendees and addressed any issues or complaints
Genesis Security Group
Security Operations Coordinator
08.2010 - 05.2013
Job overview
- Scheduling for all sites and events.
- Ran WRU system.
- Nero Alarm Dispatching.
- Warned and provided write-ups to guards with infractions.
- Dispatched Mobile and at times went on mobile runs.
- Got equipment and proper paperwork ready for the field.
- Payroll preparation.
- Attended Operations meetings as well as several supervisor meetings.
Contemporary Services International- CSS- Events Security Guard, Vancouver Convention Center
Airport style screening
1 2009 - 2013
Job overview
- Ensuring the safety of delegates and the public.
- Communication with several government agencies.
- Knowledge of lock down procedures, Screening- Searches including bag checks & pat downs.
- Entry Requirement Screening.
- Show Supervisory Duties & Loading Bay Expertise Certificates & Training: -X-Ray Training-Rapid Scan 600.
Via Rail- Pacific Central Station
Head Of Security
1 2009 - 2010
Job overview
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems
- Updated shift logs and produced daily reports to document security activities and specific incidents
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets
- Investigated suspicious activities and persons to maintain security of premises
- Wrote detailed reports of all security breaches and investigations
- Monitored CCTV cameras and alarm systems for security breaches
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Issued access cards to authorized personnel to monitor access points
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
- Conducted training sessions for new security personnel to facilitate compliance with security protocols
G-20
Event Supervisor & Rover
1 2010 - 2010
Job overview
- Floor Rover with excellent communication skills.
- Handled barricade, front of stage and floor control.
- Knowledge of back of house rules & safety.
- Eviction protocols.
- Excellent report writing Contemporary Services Canada- Specialized Event Security, Vancouver, B.C.
Education
Vancouver College of Counsellor Training LtdVancouver, BC
Diploma from Counseling Psychology
2004
University Overview
Including multiple certificates in areas such as Conflict Resolution and in total, I have 22 certificates in the Social Services Field.
Skills
- Risk Management and Safety Experience,
- Developed Supervisor Training Programs & Several Training Manuals
- Conflict Resolution Skills & Techniques
- De-Escalation Skills
- Crisis Intervention Training
- Investigative Skills
- Complex Problem-Solving
- Situational Awareness
- Background Investigations
- Credentialing Process
- Emergency Preparedness
- Security Operations Experience
- Event Security Specialist
- Surveillance
Certificates
Certificates
- X-Ray Operators Course Certified
- Radiation Safety Training & Certified
- Jet-Way Program- RCMP Skills Training Course
- PAL License- Canadian Firearms Safety Course
- AED/CPR Trained (Needs Renewing)- Red Cross
- OFA Level 1 (Needs Renewing)
- BST Certified- Paladin
- AST Certified (Needs Renewing)- Blue Line Tactical/ TFG
- TAC 1 Tactical Adrenaline Combatives Course- TFG
- Private Investigator's Course Certificate- PSKN
- Project Griffin- VPD
- WHMIS
- CPI Non-Violent Crisis Intervention (Needs Renewing)
- Contractor Safety Orientation Course for Rail Yards.
- Film & Television Safety Awareness- Act safe
- Motion Picture Orientation Certification- Capilano College
- Emergency Mgmt Planning
- Crowd Mgmt
- Completion of Responsibilities of Joint Health & Safety Committees Course
- 12 + certificates under the social services act from my Diploma in Counselling Psychology
Timeline
Executive Protection & Close Protection Officer
Palladin Risk Solutions
10.2022 - Current
Director of Operations
Cynergy Security Group
01.2018 - 07.2018
Security Officer & Close Protection
Teamsters Union Local No 155
02.2016 - Current
Course Administrator
Tactical Fusion Group
12.2015 - 07.2018
Senior Operations Manager/ Office Manager
Genesis Security Group
05.2013 - 11.2015
Security Operations Coordinator
Genesis Security Group
08.2010 - 05.2013
Genesis Event Supervisor
Genesis Security Group
1 2009 - 2016
Concert & Event Front Line Specialist
Prime Time Security Services
1 2010 - 2014
Airport style screening
Contemporary Services International- CSS- Events Security Guard, Vancouver Convention Center
1 2009 - 2013
Head Of Security
Via Rail- Pacific Central Station
1 2009 - 2010
Event Supervisor & Rover
G-20
1 2010 - 2010
Vancouver College of Counsellor Training Ltd
Diploma from Counseling Psychology
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