Betty Kabelu

• Received and applied payments made electronically by dealers and customers documented accounts for updates.
• Responded to inbound inquiries regarding accounts and payments.
• Made outbound calls to dealers and customers to discuss and resolve account needs(missing backup documents for record keeping)
• Submitted cash and check deposits and generated cash receipts to record money received.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Balanced payments daily respecting region and time sensitivity

Answering incoming calls to assist Dealer and Customers with end of terms process on
leased ford and Lincoln Vehicles
• Make outbound courtesy calls to clients to assist client with understanding termination
process and encourage them to start thinking of options made available to purchase
current vehicle, returns and renewals.
• Provided dealerships with buyout quotations pertaining to the clients at the end of their
lease.
• Educate clients and dealers on options available on leased vehicles as well as financing.
• Filed important document maintaining a high privacy of client profile.
• Faxed, emailed and photocopy required documents as necessary