Betty-Jo Penney
MISSISSAUGA,ON
Summary
Compassionate Support Worker specializing in emotional support and personal care assistance. Maintained clean environments and fostered effective communication with team members to enhance resident well-being. Emphasized adaptability, strong work ethic, and exceptional interpersonal skills while quickly mastering new challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Custodian
Urban Maids
Mississauga, Ontario
01.2024 - Current
- Maintained cleanliness in bathrooms, break rooms, and common areas.
- Operated cleaning equipment such as vacuums and floor scrubbers.
- Followed safety protocols for the use of chemicals and tools.
- Collaborated with team members to ensure efficient workflow during shifts.
- Ensured all safety regulations were followed while performing duties.
- Supported custodial staff during peak hours by managing specific cleaning tasks.
- Swept, mopped and vacuumed floors in assigned areas.
- Cleaned and maintained restrooms, kitchens, break rooms and offices.
Personal Support Worker Student
Ivan Franko Retirement Home
Oakville, Ontario
10.2025 - 02.2026
- Facilitated daily living activities and personal care for residents, enhancing their quality of life.
- Ensured clean, safe environment for residents and staff, supporting health and well-being.
- Communicated effectively with healthcare team regarding resident conditions.
- Supported social activities to promote resident engagement and well-being.
- Documented care provided in resident records accurately and timely.
- Provided emotional support to residents, fostering a compassionate atmosphere.
- Maintained a clean work environment within the facility following infection control protocols.
- Assisted with mobility issues, such as walking and transfers from bed to wheelchair.
- Ensured client rights were respected at all times while providing support services.
- Met all personal care needs for residents, including bathing, showering, cleaning, changing, and feeding, promoting comfort and dignity.
- Collaborated with hospital staff and trainees to ensure seamless care delivery.
Dry Cleaning Manager
Gibsons Cleaners
09.2013 - 09.2023
- Managed daily cleaning operations for residential and commercial clients.
- Supervised cleaning staff, ensuring consistent adherence to quality standards and enhancing service delivery.
- Developed cleaning schedules that optimized workflow and improved operational efficiency.
- Trained new employees on safety protocols and cleaning techniques.
- Conducted inspections to maintain high cleanliness levels in all areas.
- Coordinated inventory management for cleaning supplies and equipment.
- Resolved client concerns promptly, reinforcing strong customer relationships and satisfaction.
- Implemented best practices for sustainable cleaning methods and materials.
Education
Personal Support Worker -
Oxford College
Mississauga, ON02-2026
High School Diploma -
Weston C.I
Toronto, ON01-1995
Skills
- Cleaning Safety Standards
- Safety compliance
- Operations management
- Client management
- Strong coordination
- Time management abilities
- Teamwork and collaboration
- Effective communication
- Professionalism
- Personal care assistance
- Emotional support
- Daily living skills
Certification
- NACC
- CPR/ First Aid
- DSL
- Dry Cleaning Certified
- WHMIS
- Health & Safety
Timeline
Personal Support Worker Student
Ivan Franko Retirement Home
10.2025 - 02.2026
Assistant Custodian
Urban Maids
01.2024 - Current
Dry Cleaning Manager
Gibsons Cleaners
09.2013 - 09.2023
Personal Support Worker -
Oxford College
High School Diploma -
Weston C.I