Betty-Hill Annor Yankyerah
Administrative Assistant/Sales Associate
Greater Sudbury,ON
Summary
Detail-oriented team player with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sales Associate
Pastor Peter Paint Store
Amakom, Kumasi, Ashanti Region- Ghana
09.2020 - 09.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Created a first impression, and interface in a professional and positive manner while greeting clients, vendors both in person and on phone.
- Assisted with supporting office health and safety protocols
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Representative- Part Time
Benbetty Enterprise
Tarkwa, New Site, Western Region, Ghana
02.2019 - 07.2020
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Educated customers about billing, payment processing and support policies and procedures.
Administrative Assistant-Part Time
Ransbet Supermarket
Tarkwa, Western Region- Ghana
01.2017 - 10.2018
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
Post-Degree Certificate - Global Business Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON 01.2024 - Current
Bachelor of Science - Mining Engineering
Univeristy of Mines And Technology
Tarkwa, Western Region, Ghana 09.2016 - 07.2020
Skills
Problem-solving skills
Product and service sales
Stocking and replenishing
Excellent communication and motivation skills
Production planning
Microsoft office suite
Ability to prioritize competing priorities demands
Certification
Cardiopulmonary Resuscitation (CPR) and First Aid
Timeline
Post-Degree Certificate - Global Business Management
Cambrian College of Applied Arts And Technology
01.2024 - Current
Cardiopulmonary Resuscitation (CPR) and First Aid
01-2024
Sales Associate
Pastor Peter Paint Store
09.2020 - 09.2023
Customer Service Representative- Part Time
Benbetty Enterprise
02.2019 - 07.2020
Administrative Assistant-Part Time
Ransbet Supermarket
01.2017 - 10.2018
Bachelor of Science - Mining Engineering
Univeristy of Mines And Technology
09.2016 - 07.2020