Betty-Hill Annor Yankyerah
Administrative Assistant/Sales Associate
Greater Sudbury,ON
Summary
Detail-oriented team player with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sales Associate
Pastor Peter Paint Store
Amakom, Kumasi, Ashanti Region- Ghana
09.2020 - 09.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Created a first impression, and interface in a professional and positive manner while greeting clients, vendors both in person and on phone.
- Assisted with supporting office health and safety protocols
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Representative- Part Time
Benbetty Enterprise
Tarkwa, New Site, Western Region, Ghana
02.2019 - 07.2020
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Educated customers about billing, payment processing and support policies and procedures.
Administrative Assistant-Part Time
Ransbet Supermarket
Tarkwa, Western Region- Ghana
01.2017 - 10.2018
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
Post-Degree Certificate - Global Business Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON 01.2024 - Current
Bachelor of Science - Mining Engineering
Univeristy of Mines And Technology
Tarkwa, Western Region, Ghana 09.2016 - 07.2020
Skills
Problem-solving skills
undefinedCertification
Cardiopulmonary Resuscitation (CPR) and First Aid
Timeline
Post-Degree Certificate - Global Business Management
Cambrian College of Applied Arts And Technology
01.2024 - Current
Cardiopulmonary Resuscitation (CPR) and First Aid
01-2024
Sales Associate
Pastor Peter Paint Store
09.2020 - 09.2023
Customer Service Representative- Part Time
Benbetty Enterprise
02.2019 - 07.2020
Administrative Assistant-Part Time
Ransbet Supermarket
01.2017 - 10.2018
Bachelor of Science - Mining Engineering
Univeristy of Mines And Technology
09.2016 - 07.2020
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