Summary
Overview
Work History
Education
Skills
Timeline
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Betty Haile

Toronto,ON

Summary

Experienced server well-versed in interacting with customers and taking orders, providing bills and collecting payments and clearing and cleaning tables. Energetic and vivacious individual with 2 years of experience serving food items and alcoholic beverages to nightclub and bars. In-depth knowledge of wine, beer and liquor brands and cocktails.

Overview

6
6
years of professional experience

Work History

Bottle Service Waitress

Medusa Night Club
05.2022 - 09.2023
  • Maintained updated knowledge of drink menu items, promotions, specials and liquor and used persuasive selling techniques to maximize sales.
  • Preserved table appearance by removing clutter and trash
  • Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
  • Processed orders and facilitated customer payments using POS system.
  • Prepared and maintained prep station also cleaning and drying glasses, silverware and plates.
  • Increased cliental by promoting on social media for upcoming events
  • excellent social skills
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.

Waitress

The Keg Steakhouse + Bar - York Street
01.2019 - 11.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Checked guests' identification before serving alcoholic beverages.

Waitress

Red Lobster
04.2017 - 10.2018
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Used cash registers and credit card machines to cash out customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Inspected dishes and utensils for cleanliness.
  • memorized menu items
  • gained excellent problem solving skills
  • experienced in getting multiple tbales ready in a short amount of time


Education

High School Diploma -

St Josephs Catholic School
06.2017

Skills

  • Social Media Networking
  • Bus Tables
  • Timely Food Delivery
  • Welcoming Customers
  • Warm and Friendly
  • Team Collaboration
  • Recommend Menu Items
  • Wine and Liquor Service
  • Menu Memorization and Presentation
  • Transactions and Cash Handling
  • High-Volume Dining

Timeline

Bottle Service Waitress

Medusa Night Club
05.2022 - 09.2023

Waitress

The Keg Steakhouse + Bar - York Street
01.2019 - 11.2020

Waitress

Red Lobster
04.2017 - 10.2018

High School Diploma -

St Josephs Catholic School

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Betty Haile