Betty Farias
Bradford,ON
Summary
Results-focused professional adept at supporting executive leadership with precision and efficiency. Proven success in managing complex schedules, overseeing travel arrangements, and handling confidential information with discretion. Known for fostering team collaboration and delivering reliable support in dynamic environments, demonstrating strong organizational and communication skills.
Overview
20
20
years of professional experience
Work History
Real Estate Assistant
David Meghory Right at Home Realty
05.2018 - Current
- Coordinated appointments to show marketed properties.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Kept agent informed of potential new leads by monitoring MLS updates regularly to identify new opportunities within the local market.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Contributed to the positive reputation of real estate agency by consistently delivering outstanding customer service experiences for clients.
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agent and clients.
- Assisted clients in home staging and overall preparation for real estate sales.process
- Supported agent in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Demonstrated strong attention to detail when proofreading contracts, ensuring accuracy and completeness before submission.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed property inquiries efficiently, ensuring prompt responses to potential buyers and renters.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and open houses.
Medical laboratory Technician
FemWellness
05.2021 - 12.2023
- Phlebotomy
- Process Blood samples Eppendorf Centrifuge 5702
- Operate Roche Cobas e 411 blood analyzer machine, maintain, calibrate and QC , centrifuge and related equipment
- Schedule appointments for patient, operate EMR Juno
- Interpret patient blood test and ultrasound result to patients , customer service duty
- Provide, maintain all laboratory inventory
- Blood draw, ECG , Vital Signs
Executive Assistant to the President
Priestly Demolition Inc
02.2019 - 06.2019
- Prepare travel schedules, book travel arrangements
- Manage the President's schedule/calendar including travel
- Prepare emails, correspondence, confidential paperwork
- Schedule meetings, prepare agendas and minutes of meetings
- Detailed note-taking
- Handle arrangements for onsite client meetings
- Review documents, reports and correspondence for signatures
- Receive and screen all inbound telephone calls, emails and visitors for the President
- Support VP of the organization with preparing PowerPoint Presentations and additional admin support
- Personal Assistant Duties including Dry Cleaning, Watching pets while away, assisting with various personal issues or requirements
Executive Assistant/Project Administrator, IT
Altus Group
01.2011 - 03.2017
- Filter incoming calls, direct calls to other parties for efficiency; execute follow ups to ensure timely resolution requests
- Responsible administrative experience with an emphasis on determining priorities and organizing activities of a diverse work assignment
- Experience in organizing meetings, including preparation of agendas, documentation and circulation of minutes with attention to detail and accuracy
- Establish and maintain an efficient filing system, comprehensive and confidential files on personnel, and updated reference material
- Knowledge of Department services and programs and ability to relate information to meet needs
- Knowledge of and demonstrated ability in corporate core competencies including customer service, communication, team work, initiative, self-management, accountability, and flexibility/adaptability
- Ability to manage daily workload, set priorities and meet required deadlines with conflicting demands and changing priorities
- Demonstrated writing skills to prepare draft correspondence and reports related to programs and services delivered using templates and from rough copy
- Ability to work outside normal office hours, as required
- Coordinate all travel logistics (hotel, car rentals, airline tickets), and in coordination with parties travelling with CIO or upper management
- Access and manage emails
- Advise of issues needing immediate attention and act upon within scope of authority
- Planning all outside events for the department; team building, catered lunch meetings, events
- Review and prioritize incoming and outgoing correspondence
- Follow up with proper parties as necessary to facilitate timely resolution of open issues
- Ensuring the coordination and seamless day to day operation of IT Service Desk;
- Manage Heat Software; report on all aspects of help desk SLA targets and results and ensuring IT Service Desk staff coverage, call levels and SLA compliance;
- Acting as the first point of support for IT Service Desk staff; Initial escalation point for all user requests;
OFFICE MANAGER/CUSTOMER SERVICE
Metro Beauty
10.2010 - 05.2011
- Responsible for conducting interviews of qualified candidates for any available positions within the organization
- As well as confirming references for those candidates
- Maintaining Staff/Sales Representatives schedules and vacation requests
- Responsible for conducting monthly reviews with office staff
- Preparing a variety of documents, correspondence, meeting, reports and materials for VP
- Review quarterly promos with staff and assist with daily procedures to be adhered
- Perform credit checks for new customers/vendors
- Report and work closely to the General Manager
- Directly manage team of 5
- Implement team reviews and attendance tracker
- Perform A/R functions including adjustments, credit memos
- Created Metro Beauty Supply Training/Procedure Manual
- Create reports based on various fields such as: brand, product, account executive, and date
- Update specialized client contracts monthly and creates excel worksheets to show monthly rebates
- Open all account types, including specialized accounts
- Prepare invoices for education seminars, as well as all administrative fees
- Process daily orders and data entry as required
- Check all returns to ensure that all information, including tax changes are correct
- Fill out daily sales journals for invoices that are under profit margin
- Update all pricelists with new products, code changes, or removes discontinued items
- Prepare all excel files for 2011 education, including registration forms, attendance sheets as well as account executive folders
- Create quarterly promotions and prepares promotional packages for all staff
- Relieve reception on a daily basis and performs reception duties such as switchboard, creating daily driver schedules and signing out customer pick-ups
- Train new employees on various processes
- Implement tracking for orders for office supplies
- Coordinate all travel logistics (hotel, car rentals, airline tickets), and in coordination with parties travelling with VPs
JR. Accounts Payables/Receivables Clerk
Metro Beauty
01.2008 - 10.2010
- Reconcile and review credits, invoices, rebates and discounts against sales journal entries
- Request credits from vendors to ensure they match with the monthly statements and are correct with the return back up
- Review and check account receivable daily journal entries on AS-400 system application
- Read, analyze and re-calculate rebate figures and taxes on client contracts
- Routine activities such as emails, phone calls, mail, filing, faxing, photocopying
- Assisting purchasing department with inventory and transferring entries
- Review and analyze expense forms submitted by sales reps for refund cheque approval
- Write letters and business correspondence, create spreadsheet documents and use graphics, when needed
EDUCATION COORDINATOR AND EVENT PLANNER
Metro Beauty
01.2005 - 01.2008
- Managed high revenue accounts and handled their class bookings and seminars
- Provided high level of customer service
- Maintained contact with clients after seminars to acquire feedback to relay to management and educators
- Prepared quotes on pricing and class descriptions for clients and management
- Sourced venues for non-local seminars/events
- Coordinated 10+ educator's calendars daily relaying class type booked and material needed
- Coordinated all travel for; hotels, car rental reservations and flights for clients and international educators
- Prepared all seminar supplies and materials i.e.: handouts, product, presentation material, etc
- Organized catering for food and beverage during seminars
- Coordinated and relayed information of all bookings with 30+ Account Executives
- Provided support to the sales team, ensuring all sales and service objectives were met after classes/seminars
- Generated repeated business through successful customer follow-up on classes/seminar
Skills
- Data Entry
- Teamwork and Collaboration
- Executive Support
- Expense Reporting
- Document Preparation
- Calendar Management
- Research capabilities
- Meticulous attention to detail
- Resourceful
- Schedule & calendar planning
- Videoconference preparation
- Proofreading
- Phone Etiquette
- Strong Problem Solver
- Travel Coordination
Languages
English
Native or Bilingual
Portuguese
Professional Working
Italian
Limited Working
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Inventory Management - Managed inventory and office budgeting for supplies for busy office of 150
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
Timeline
Medical laboratory Technician
FemWellness
05.2021 - 12.2023
Executive Assistant to the President
Priestly Demolition Inc
02.2019 - 06.2019
Real Estate Assistant
David Meghory Right at Home Realty
05.2018 - Current
Executive Assistant/Project Administrator, IT
Altus Group
01.2011 - 03.2017
OFFICE MANAGER/CUSTOMER SERVICE
Metro Beauty
10.2010 - 05.2011
JR. Accounts Payables/Receivables Clerk
Metro Beauty
01.2008 - 10.2010
EDUCATION COORDINATOR AND EVENT PLANNER
Metro Beauty
01.2005 - 01.2008
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