Betty Ergete
ON
Summary
Customer-focused Maitre D' with three years of fine dining experience and strong knowledge and interest in food and beverages. Establishes rapport with guests by providing exceptional hospitality to meet highest standards. Assesses and adapts to current practices to complete tasks faster and more efficiently and motivates teams to sustain exceptional levels of performance.
Overview
7
7
years of professional experience
Work History
Maitre D'
Pinnacle Catering
02.2021 - Current
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Maintained thorough knowledge of current menus, guest services, activities, dining options, local attractions and historical information and answered guest questions articulately.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Key Holder
Nova Cannabis Inc
10.2019 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Checking customers' identification documents to verify that they are of
legal age - Taking inventory of cannabis products and ensuring that the sales floor is adequately stocked
Ensuring that the dispensary is clean and well-organized at all times - Educating customers on the safe use of their selected cannabis
- Advising customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Arriving early to open the store and start preparations for the day (counting tills, fulfilling orders, etc)
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assuming managerial responsibilities in the event of management absentees
Server
Yankee Lady Yacht Charters
04.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Sales Associate
Roots Clothing
08.2019 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Restaurant Hostess
Dennys Restaurant
10.2017 - 10.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
High School Diploma -
SATEC, A Porter C.I
Toronto, ON06.2019
Skills
- Smart Serve Certified
- Cannsell Certified
- POS Systems and Ordering Platforms
- High-volume dining
- Transactions and Cash Handling
- Inventory Management
- Fine dining background
Languages
English
Native or Bilingual
Timeline
Server
Yankee Lady Yacht Charters
04.2022 - 10.2023
Maitre D'
Pinnacle Catering
02.2021 - Current
Key Holder
Nova Cannabis Inc
10.2019 - Current
Sales Associate
Roots Clothing
08.2019 - 01.2021
Restaurant Hostess
Dennys Restaurant
10.2017 - 10.2019
High School Diploma -
SATEC, A Porter C.I
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