Summary
Overview
Work History
Education
Skills
Timeline
Generic

Betty Cheng

Toronto,ON

Summary

Dedicated and certified Azure professional with a strong background in Windows/Linux systems, networking, security, and application support. Proven track record in production support, disaster recovery management, application migration, and automation. Adept at analyzing and resolving complex issues, collaborating with cross-functional teams, and delivering successful solutions. Seeking opportunities as an Azure Solution Architect to leverage expertise in cloud architecture, design, and deployment.

Overview

7
7
years of professional experience

Work History

Consultant DevOps & Application Support

CIBC
08.2022 - Current
  • Disaster Recovery (DR) Management: Orchestrated disaster recovery plans for Tier 1 and Tier 2 applications, synchronizing apps with production environment redundancy setup
  • Lead application failover testing, and ensuring that there is proper failover in place, resulting in minimized downtime and service impact during severe incidents
  • Leading Application migration project from OCP3 to OCP4: Led successful migration of Tier 1 applications from OCP3 to OCP4, including source code analysis, debugging, and deployment in lower environments, leading to a seamless production launch
  • Lead Troubleshoot Production Incident: Provided technical leadership during troubleshooting calls, collaborating with the team to investigate and resolve application issues by analyzing server logs debugging and conducting end-to-end service flow assessments, effectively reducing service downtime and business impact
  • Leveraging Azure and AI: Innovatively explored the potential of AI and Azure technologies, facilitating knowledge transfer sessions for DevOps and Support teams to optimize processes and drive innovation.

Senior Production Support

CIBC
01.2020 - 08.2022
  • Application Maintainess:
  • Resolved production issues by analyzing the server logs, debugging and finding the root cause based on the end-to-end service flow, providing technical expertise for the issue and resolution, which reduced service downtime and business impact
  • Monitored the application status by using Dynatrace/Grafana/Splunk
  • Create Alert on Splunk for application error, create Dashboard on Dynatrace to monitor application Health check
  • Proficiently managed production application issues by diligently analyzing server logs, pinpointing root causes within the end-to-end service flow, and leveraging technical expertise for efficient resolutions
  • Application migration project from Weblogic to Jboss: Migrated Tier 1 apps to new middleware, OS, and infrastructure by analyzing the source code, performing required code change, debugging, deploying applications in lower env, which resulted in successful production launch
  • Project & Knowledge Delivery: Documented step-by-step process for each implementation and scheduled recurring meetings with new internal and external audiences with knowledge transfers
  • Which helped the organization to retain the knowledge.

Production Support Analyst

CIBC
08.2018 - 01.2020
  • Maintaining Production Applications: Skillfully maintained production applications by deploying and monitoring application health checks throughout various releases
  • Identified root cause of production defects by checking the logs, replicating the issue within the lower environment for testing and debugging, which avoided production outage and reduced Sev1 incidents
  • Automation: Effectively automated scheduled tasks such as recycling Tire1/2 app servers and daily health checks using shell scripts and AutoSys jobs, achieving 100% time savings for operational tasks
  • Project Supports & Delivery:Consulted with diverse project teams, offering strategic guidance on application implementation plans, best practices, risk mitigation, and potential application outage durations, contributing to successful production releases
  • Fix Production Issues & Defects: Demonstrated proficiency in analyzing and resolving complex production issues and lower environment defects, employing comprehensive log analysis, scenario testing, and debugging techniques to ensure minimal consumer and service impact.

Testing & Technical Analyst Co

op, CIBC
01.2017 - 12.2017
  • Testing: Crafted test plans spanning multiple environments and conducted comprehensive test cases, evaluating different service flows and functionalities of applications, and documenting thorough test processes and results
  • Troubleshooting: Collaborated effectively with vendors and developers to troubleshoot and resolve application defects, ensuring a streamlined defect resolution process
  • Automation: Innovatively implemented automation by creating a Chef Cookbook program that streamlined test case execution using REST APIs, saving QA 90% of the time required for specific test cases
  • Scripting: Streamlined bash scripts by identifying and fixing the hard coded which makes them more efficient.

Education

Bachelor of Electrical engineering - Electrical Engineering

McMaster University
Hamilton, ON
04.2018

Skills

    - Azure Fundamental

    - Azure AI Fundamental

    - Azure AI Engineer Associate

    - Azure Developer Associate

    - Azure Administrator Associate

    - Azure Solutions Architect Expert

    - Azure DevOps Engineer Expert

Timeline

Consultant DevOps & Application Support

CIBC
08.2022 - Current

Senior Production Support

CIBC
01.2020 - 08.2022

Production Support Analyst

CIBC
08.2018 - 01.2020

Testing & Technical Analyst Co

op, CIBC
01.2017 - 12.2017

Bachelor of Electrical engineering - Electrical Engineering

McMaster University

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Betty Cheng