Bettina Snider
Long River,PE
Summary
Accomplished leader at Wolverine World Wide, adept in spearheading teams towards continuous improvement and operational excellence. Expert in team development and problem-solving, significantly enhancing customer service and logistics efficiency. Demonstrates a proven track record in implementing effective communication strategies and decision-making processes, driving positive outcomes and exceeding performance goals.
Assess workload, work allocation and capacity to ensure optimal staffing levels are in place. Create/modify support processes to drive efficiency and increase customer satisfaction.
Analyze and evaluate key business and process metrics that measure the customer service experience. Make recommendations and implement changes to improve the customer experience
Overview
18
18
years of professional experience
Work History
Customer Service Supervisor
Wolverine World Wide
11.2015 - 11.2023
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Coached employees through day-to-day work and complex problems while meeting KPIs
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
Logistics Manager
Wolverine World Wide
10.2012 - 11.2015
- Directed shipping and receiving daily.
- Kept corporate departments and customers updated on critical shipments.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Improved inventory accuracy by developing and implementing enhanced control systems.
Production Planner
Wolverine World Wide
04.2010 - 10.2012
- Created new production processes by analyzing current workflow and coordinating customer orders based on material availability and production capacity.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Customer Service Manager
Wolverine World Wide (formerly Stride Rite)
10.2005 - 04.2010
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Identified opportunities and found solutions for continuous improvement.
- Developed and implemented customer service policies and procedures.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
Education
High School Diploma -
Cameron Heights Collegiate Institute
Kitchener, ONSkills
- Team Development
- Continuous Improvement
- Positive and Constructive Feedback
- Sales Support
- Effective Communication
- Problem-solving aptitude
Timeline
Customer Service Supervisor
Wolverine World Wide
11.2015 - 11.2023
Logistics Manager
Wolverine World Wide
10.2012 - 11.2015
Production Planner
Wolverine World Wide
04.2010 - 10.2012
Customer Service Manager
Wolverine World Wide (formerly Stride Rite)
10.2005 - 04.2010
High School Diploma -
Cameron Heights Collegiate Institute
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