Bette Russell
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Bag Runner
G2 Secure Staff
Los Angeles, California
01.2024 - Current
- Provided exceptional customer service, addressing inquiries and concerns.
- Assisted team members in maintaining organized bag staging areas.
- Adapted quickly to changing flight schedules and high-pressure environments.
- Learned safety protocols and adhered to best practices for handling luggage.
- Collaborated with ground staff to streamline baggage handling processes.
- Supported various departments within the airport as needed, demonstrating flexibility and adaptability in diverse roles.
- Assisted in the training and development of new bag runners, sharing knowledge and techniques to improve overall team performance.
- Met tight deadlines under pressure, effectively managing multiple tasks simultaneously during busy travel seasons.
- Participated in ongoing training sessions focused on enhancing knowledge of industry best practices related to luggage handling.
- Reduced lost luggage instances with meticulous tracking of bags and effective communication with team members.
- Adapted quickly to changing schedules and priorities, demonstrating flexibility in high-pressure environments.
- Loaded and unloaded baggage and luggage on and off conveyor belts.
- Trained and supervised new staff members on baggage handling procedures.
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
- Provided exceptional customer service by promptly addressing passenger inquiries regarding baggage status and location.
- Expedited baggage delivery to passengers, ensuring timely flights and positive customer experiences.
- Handled fragile items with care, reducing instances of damaged luggage and ensuring customer satisfaction.
- Collaborated with team members for seamless coordination during high-traffic periods, resulting in reduced wait times for passengers.
- Streamlined communication between bag runners and other airport staff to ensure smooth operations at all times.
- Delivered timely support to operations by efficiently transporting baggage between terminals and aircraft.
- Transported luggage and cargo efficiently between terminals and designated areas.
Server
Dennys Restaurant
12.2021 - 12.2023
- Provided exceptional customer service, ensuring guest satisfaction and loyalty.
- Collaborated with kitchen staff to deliver accurate and timely orders.
- Assisted in training new servers on menu items and restaurant protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Managed multiple tables efficiently during peak hours, demonstrating strong multitasking abilities.
- Handled cash transactions accurately, ensuring precise billing for customers.
- Resolved guest complaints promptly, maintaining a positive dining atmosphere.
- Contributed to team discussions on improving operational efficiency and service quality.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
Cashier
Dollar Tree Stores
Los Angeles, CA
02.2018 - 11.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selection, enhancing shopping experience.
- Maintained accurate cash drawer balance through diligent transaction recording.
- Collaborated with team to uphold store cleanliness and organization standards.
- Adapted quickly to new policies and procedures, ensuring compliance at all times.
- Trained new cashiers on operational processes and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Facilitated smoother checkout process, trained new employees on POS systems.
Education
No Degree - Business Administration And Management
Los Angeles Trade Technical College
Los Angeles, CAHigh School Diploma - General Studies
Susan Milller Dorsey High School
Los Angeles, CA06.2006
Skills
- Punctuality
- Team building
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Customer service excellence
- Flexibility
- Active listening
- Safety awareness
- Ticketing
- Public speaking
Timeline
Bag Runner
G2 Secure Staff
01.2024 - Current
Server
Dennys Restaurant
12.2021 - 12.2023
Cashier
Dollar Tree Stores
02.2018 - 11.2021
No Degree - Business Administration And Management
Los Angeles Trade Technical College
High School Diploma - General Studies
Susan Milller Dorsey High School