Summary
Overview
Work History
Education
Skills
Timeline
Generic
Bette Russell

Bette Russell

Los Angeles,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Bag Runner

G2 Secure Staff
Los Angeles, California
01.2024 - Current
  • Provided exceptional customer service, addressing inquiries and concerns.
  • Assisted team members in maintaining organized bag staging areas.
  • Adapted quickly to changing flight schedules and high-pressure environments.
  • Learned safety protocols and adhered to best practices for handling luggage.
  • Collaborated with ground staff to streamline baggage handling processes.
  • Supported various departments within the airport as needed, demonstrating flexibility and adaptability in diverse roles.
  • Assisted in the training and development of new bag runners, sharing knowledge and techniques to improve overall team performance.
  • Met tight deadlines under pressure, effectively managing multiple tasks simultaneously during busy travel seasons.
  • Participated in ongoing training sessions focused on enhancing knowledge of industry best practices related to luggage handling.
  • Reduced lost luggage instances with meticulous tracking of bags and effective communication with team members.
  • Adapted quickly to changing schedules and priorities, demonstrating flexibility in high-pressure environments.
  • Loaded and unloaded baggage and luggage on and off conveyor belts.
  • Trained and supervised new staff members on baggage handling procedures.
  • Assisted with loading and unloading of luggage from motor coaches and other vehicles.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
  • Provided exceptional customer service by promptly addressing passenger inquiries regarding baggage status and location.
  • Expedited baggage delivery to passengers, ensuring timely flights and positive customer experiences.
  • Handled fragile items with care, reducing instances of damaged luggage and ensuring customer satisfaction.
  • Collaborated with team members for seamless coordination during high-traffic periods, resulting in reduced wait times for passengers.
  • Streamlined communication between bag runners and other airport staff to ensure smooth operations at all times.
  • Delivered timely support to operations by efficiently transporting baggage between terminals and aircraft.
  • Transported luggage and cargo efficiently between terminals and designated areas.

Server

Dennys Restaurant
12.2021 - 12.2023
  • Provided exceptional customer service, ensuring guest satisfaction and loyalty.
  • Collaborated with kitchen staff to deliver accurate and timely orders.
  • Assisted in training new servers on menu items and restaurant protocols.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Managed multiple tables efficiently during peak hours, demonstrating strong multitasking abilities.
  • Handled cash transactions accurately, ensuring precise billing for customers.
  • Resolved guest complaints promptly, maintaining a positive dining atmosphere.
  • Contributed to team discussions on improving operational efficiency and service quality.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Answered customers' questions, recommended items, and recorded order information.

Cashier

Dollar Tree Stores
Los Angeles, CA
02.2018 - 11.2021
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries and product selection, enhancing shopping experience.
  • Maintained accurate cash drawer balance through diligent transaction recording.
  • Collaborated with team to uphold store cleanliness and organization standards.
  • Adapted quickly to new policies and procedures, ensuring compliance at all times.
  • Trained new cashiers on operational processes and customer service best practices.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Education

No Degree - Business Administration And Management

Los Angeles Trade Technical College
Los Angeles, CA

High School Diploma - General Studies

Susan Milller Dorsey High School
Los Angeles, CA
06.2006

Skills

  • Punctuality
  • Team building
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking
  • Reliability
  • Excellent communication
  • Customer service excellence
  • Flexibility
  • Active listening
  • Safety awareness
  • Ticketing
  • Public speaking

Timeline

Bag Runner

G2 Secure Staff
01.2024 - Current

Server

Dennys Restaurant
12.2021 - 12.2023

Cashier

Dollar Tree Stores
02.2018 - 11.2021

No Degree - Business Administration And Management

Los Angeles Trade Technical College

High School Diploma - General Studies

Susan Milller Dorsey High School
Bette Russell