Betsy Stefani
West Sacramento
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
24
24
years of professional experience
Work History
General Manager
Wyndham Vacation Ownership
01.2011 - Current
- Provide leadership and direction for multiple timeshare resorts between 200-1200 units consisting of mix use inventory and 86 -125 associates.
- Directly involved with the development of team, payroll, financials (consisting of multiple budgets), recruiting and Human Resources
- Execute all corporate initiatives and ensure successful completion of company audits, including Quality Assurance, Internal Controls, and Health and Safety
Assistant Front Office Manager
Hilton Grand Vacations
01.2007 - 12.2010
- Managed Front Office operations at an upscale property consisting of 1,248 units and 62 associates
- Responsible for daily operations, achieving excellence in guest satisfaction in compliance with Hilton Standards
- Provided support to guests and associates, resolving issues quickly to ensure positive team morale and guest satisfaction
Assistant Front Office Manager
Renaissance Hotel
01.2005 - 12.2007
- Provided leadership to the Front Office operations for a property with 548 units and 26,000 square ft of Convention space
- Directly involved with payroll, financials, forecasting, budgets, recruiting and Human Resources
- Deliberated with sales and catering departments to ensure effective and efficient servicing of events
Front Office Manager
Radisson University
01.2004 - 12.2005
- Managed front office operations for a property with 360 units and 16 associates
- Directly involved in payroll , revenue/yield management, budgets, forecasting, recruiting and Human Resources
- Initiated and executed VIP program, providing upgraded lounge and amenities to increase revenue and guest satisfaction
Assistant Front Office Manager
Best Western Maplewood Inn
01.2001 - 12.2004
- Provided leadership to a team of 45 in a hotel with 115 units, Restaurant, and Banquet Facilities
- Managed the daily operations of the hotel, restaurant and banquet facilities ensuring efficiency were being met with quality care.
- Strengthened customer satisfaction by refining service excellence with focused staff training.
Education
Continued Education -
Metropolitan State University
St. Paul, MN01.2007
Applied Science Degree - Travel and Hospitality
Minneapolis Business College
Roseville, MN01.1998
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff management
- Recruitment
- Human resources management
- Total quality management
- Risk management
- Budget coordination
- Quality management
- Business administration
References
Available Upon Request
Timeline
General Manager
Wyndham Vacation Ownership
01.2011 - Current
Assistant Front Office Manager
Hilton Grand Vacations
01.2007 - 12.2010
Assistant Front Office Manager
Renaissance Hotel
01.2005 - 12.2007
Front Office Manager
Radisson University
01.2004 - 12.2005
Assistant Front Office Manager
Best Western Maplewood Inn
01.2001 - 12.2004
Continued Education -
Metropolitan State University
Applied Science Degree - Travel and Hospitality
Minneapolis Business College
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