Betsy Sekona
Rancho Cucamonga
Summary
Compassionate and detail-oriented Medical Assistant with experience providing exceptional patient support in a fast-paced healthcare environment. Skilled in patient communication, care coordination, outbound and inbound phone calls, medical documentation, insurance verification, and HIPAA compliance. Proven ability to build trusting relationships, educate patients, manage multiple priorities, and collaborate with multidisciplinary teams to deliver high-quality patient care. Passionate about improving the patient experience through empathy, active listening, and personalized support.
Overview
5
5
years of professional experience
Work History
Medical Assistant Intern
Chaparral Medical Group
Rancho Cucamonga
10.2022 - Current
- Provided compassionate, patient-centered support by answering questions, addressing concerns, and educating patients on medications, treatment plans, and provider recommendations.
- Managed a high volume of inbound and outbound patient calls while maintaining professionalism, empathy, and excellent customer service.
- Coordinated care by communicating with physicians, pharmacies, insurance companies, and specialty vendors to ensure timely access to treatment and services.
- Completed insurance verifications and prior authorizations, accurately documenting all patient interactions in the electronic medical record (EMR) while maintaining HIPAA compliance.
- Built trusting relationships with patients by actively listening, identifying individual needs, and providing personalized support throughout their healthcare journey.
- Maintained accuracy and efficiency while managing multiple priorities in a fast-paced medical office, ensuring timely follow-up on patient requests and provider directives.
- Collaborated with a multidisciplinary healthcare team to improve patient outcomes by coordinating appointments, referrals, medication access, and continuity of care.
- Obtained and documented patient vital signs, including blood pressure, pulse, temperature, oxygen saturation, height, and weight, ensuring accurate clinical records.
Sales Associate
Walmart
Rancho Cucamonga
08.2021 - 10.2022
- Assisted 100+ customers daily by identifying their needs and recommending products and services.
- Educated customers on product features, promotions, and available services to help them make informed purchasing decisions.
- Employed active listening and effective communication to address questions, overcome objections, and enhance customer satisfaction.
- Cultivated customer relationships through friendly, personalized service and professional resolution of concerns.
- Worked in a fast-paced, high-volume retail environment while consistently meeting productivity and customer service expectations.
- Maintained accurate records for transactions and handled cash and electronic payments with attention to detail.
- Partnered with team members to meet department sales targets and elevate customer satisfaction.
Education
Certificate - Medical Assistant
San Joaquin Valley College
Ontario, CA10-2022
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CA05-2021
Bachelor of Science - Nursing
West Coast University
Ontario07-2026
Skills
- Electronic Medical Records (EMR)
- HIPAA Compliance
- Medical Documentation
- Care Coordination
- Patient Education
- Patient Communication
- Outbound Calling
- Customer Service
- Active Listening
- Relationship Building
- Time Management
- Multitasking
- Problem Solving
- Microsoft Office Suite
- Google Workspace
Timeline
Medical Assistant Intern
Chaparral Medical Group
10.2022 - Current
Sales Associate
Walmart
08.2021 - 10.2022
Certificate - Medical Assistant
San Joaquin Valley College
High School Diploma -
Rancho Cucamonga High School
Bachelor of Science - Nursing
West Coast University