Betsy Davis
Frazier Park
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Inszone Insurance Services
07.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Insurance Agent /Insurance Customer Service Representative
Huntington Pacific Insurance Agency
04.2003 - 07.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
Education
High School Diploma -
John F. Kennedy High School
Granada Hills, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Product knowledge
- Paperwork processing
- Administrative support
- Customer relationship management (CRM)
- Clerical support
- Recordkeeping strengths
- Account updating
- Account management
Timeline
Customer Service Representative
Inszone Insurance Services
07.2024 - 01.2025
Insurance Agent /Insurance Customer Service Representative
Huntington Pacific Insurance Agency
04.2003 - 07.2024
High School Diploma -
John F. Kennedy High School
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