Betsy Bozza
Hamilton,ON
Summary
Personable Public Relations Specialist with history of working tirelessly at building effective relationships with clients, vendors, media professionals, and staff members. Highly deadline-driven with excellent record of managing emergent priorities with grace and efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Networker
OMNILIFE/SEYTU
09.2015 - 02.2021
- Quito-EC Leadership and networking.
- Planned and organized seminars, meetings and retreats.
- Developed innovative marketing and PR strategies.
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Designed and implemented strategic business plan objectives.
- Handled customer inquiries and suggestions courteously and professionally.
Secondary School English Teacher
FUNDACION EDIFICAR
03.2017 - 06.2017
- Teaching English to Elementary ans school students.
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Supported student skill development in alignment with personal and academic goals.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Marketing & Sales Coordinator
ORDEX IE
09.2015 - 06.2016
- Responsible for sales of international Studies and Employment.
- Recruitment and selection of participants and creation of data base.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Food Server
PRESTIGE HOTEL
09.2014 - 09.2015
- Provide cafeteria service at the Hotel.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Answered customers' questions, recommended items, and recorded order information.
Food and Beverage Attendant
QUIZNOS
03.2013 - 08.2013
- Preparation of sandwiches and hot or cold drinks.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Processed payments and provided receipts to establish proof of transaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Cleaning Crew Member
5 STARS
12.2012 - 08.2013
- Supervise moves in residential buildings.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Cook
McDonald’s
07.2012 - 10.2012
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Cashier
GOODY GOODY GUM DROP
02.2011 - 06.2011
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Lifeguard
WILDERNESS RESORT
02.2011 - 05.2011
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
Lifeguard
KALAHARI RESORT
02.2010 - 05.2010
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Provided friendly customer service to guests and addressed concerns.
- Educated patrons on safety protocols and enforced safety rules.
Education
TESOL - Education
BYU-Idaho
Online07.2024
Associate of Arts - French Studies
Centre Lartigue
Montréal, QC French12.2014
No Degree - English As A Second Language
Tamwood International College
Vancouver, BC12.2012
Bachelor in Business - International Business
Escuela Superior Politécnica Del Litoral (ESPOL)
Guayaquil-Ecuador03.2012
Skills
- Social Media Activities
- Exceptional Multitasking Skills
- Public Relations and Sales
- Purchase Assistance
- Hospitality and Accommodation
- Security Monitoring
- Customer Transactions
- Customer Service Excellence
- Production Standards
Certification
BYU-Pathway Worldwide
B2 Cambridge English Test
Photography, chess, crafts
I like to take good photos, I love to play chess since my childhood and when I have free time I like to do art on wood or paint.
Timeline
Secondary School English Teacher
FUNDACION EDIFICAR
03.2017 - 06.2017
Networker
OMNILIFE/SEYTU
09.2015 - 02.2021
Marketing & Sales Coordinator
ORDEX IE
09.2015 - 06.2016
Food Server
PRESTIGE HOTEL
09.2014 - 09.2015
Food and Beverage Attendant
QUIZNOS
03.2013 - 08.2013
Cleaning Crew Member
5 STARS
12.2012 - 08.2013
Cook
McDonald’s
07.2012 - 10.2012
Cashier
GOODY GOODY GUM DROP
02.2011 - 06.2011
Lifeguard
WILDERNESS RESORT
02.2011 - 05.2011
Lifeguard
KALAHARI RESORT
02.2010 - 05.2010
TESOL - Education
BYU-Idaho
Associate of Arts - French Studies
Centre Lartigue
No Degree - English As A Second Language
Tamwood International College
Bachelor in Business - International Business
Escuela Superior Politécnica Del Litoral (ESPOL)
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