Betselot Baysa
San Jose
Summary
Professional with experience in supporting passengers and ensuring smooth travel experiences. Known for a strong focus on team collaboration and adapting to changing needs. Skilled in customer service, safety protocols, and efficient mobility assistance. Reliable and result-driven, committed to enhancing passenger satisfaction and operational efficiency. Experienced with assisting passengers with mobility challenges in various settings. Utilizes strong communication skills to ensure clear and compassionate interaction with passengers. Knowledge of safety protocols and best practices to maintain secure and comfortable environment for all.
Overview
2
2
years of professional experience
Work History
Wheelchair Agent
G2 Secured Staff
11.2022 - Current
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
Customer Service Agent
JetBlue Airlines
11.2022 - 08.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization, and managing multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to identify and address customer issues quickly.
- Maintained high professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicate product features and benefits, helping customers make informed decisions about their purchases.
Education
High School Diploma -
Yetwlid Tesfa
Addis Ababa, Ethiopia03-2021
Skills
- Disability awareness
- Wheelchair navigation
- Safety awareness
- Professionalism and courtesy
- Ticketing
- Check-in processes
- Public announcements
- Emergency response
- Mobility assistance
- Crowd control
- Emotional support
- Problem-solving
Languages
Amharic
Full Professional
Timeline
Wheelchair Agent
G2 Secured Staff
11.2022 - Current
Customer Service Agent
JetBlue Airlines
11.2022 - 08.2024
High School Diploma -
Yetwlid Tesfa
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