BETSAIDA PELCASTRE
Vancouver,Canada
Summary
Motivated and responsible professional with experience in customer service, administration, and teamwork. Able to work under pressure, manage multiple tasks, and communicate clearly with clients and coworkers. Currently seeking a part-time/full-time opportunity to use transferable skills and gain Canadian work experience.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Operations & Cleaning Supervisor
Crystal-clear & Cleaning LTD
Vancouver, Canada
01.2023 - Current
- Supervise and coordinate cleaning teams for residential and Airbnb properties.
- Manage schedules, quality control, and client communications.
- Ensured compliance with health and safety standards.
- Developed strong leadership, organizational, and customer service skills.
Customer Service & Administrative Assistant
IGY Marinas / Los Orígenes
Los Cabos, Mexico
01.2019 - 01.2022
- Delivered high-quality service to clients and guests in a hospitality environment.
- Managed payments, invoices, and balanced daily cash operations.
- Assisted with administrative and inventory tasks while supporting management.
- Strengthened communication and conflict resolution skills in fast-paced settings
Receptionist / Administrative Assistant
Dental Office & Law Firm
Mexico, Mexico
01.2016 - 01.2018
- Organized and scheduled appointments, managed payments, and supported administrative operations.
- Maintained professional communication and handled client documentation.
- Provided exceptional client support and maintained an organized office environment.
Education
BUSINESS FOUNDATIONS - Business Administration
SELC College
Vancouver, BC03-2024
BACHELOR'S DEGREE - LAW
CESCIJUC
Mexico01.2017
TECHNICAL DEGREE - BUSINESS ADMINISTRATION
Instituto Alexander
Mexico08-2015
Skills
- Customer service excellence
- Teamwork
- Cash handling
- Problem solving
- Effective communication
- Adaptability
Certification
Serving It Right - Responsible Service BC
Work Authorization
Eligible to work in Canada under a valid Study Permit until 06/06/26, willing to extend after that time.
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Operations & Cleaning Supervisor
Crystal-clear & Cleaning LTD
01.2023 - Current
Customer Service & Administrative Assistant
IGY Marinas / Los Orígenes
01.2019 - 01.2022
Receptionist / Administrative Assistant
Dental Office & Law Firm
01.2016 - 01.2018
BUSINESS FOUNDATIONS - Business Administration
SELC College
BACHELOR'S DEGREE - LAW
CESCIJUC
TECHNICAL DEGREE - BUSINESS ADMINISTRATION
Instituto Alexander