Betredawit Arega
Anandale,NS
Summary
Proven Data Manager with a track record of enhancing data accuracy by over 30% at Abissynia Bank through robust validation processes. Excelled in high-stress customer service roles, boosting loyalty through empathetic dispute resolution. Skilled in SQL and adept at cross-functional collaboration, I bring a blend of technical proficiency and interpersonal skills to drive data integrity and security.
Overview
1
1
year of professional experience
Work History
Data Manager
Abissynia Bank
02.2023 - 03.2024
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Collaborated with cross-functional teams to identify data requirements and ensure proper integration within the system.
- Trained team members in best practices for data handling, improving overall productivity and data integrity.
- Enhanced data accuracy by implementing robust data validation and quality control processes.
- Provided expert guidance on regulatory compliance matters related to data storage, usage, and disposal.
Customer Service Representative
BizualemKids Gebeal Trading
09.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Arts - Economics
Addis Ababa University
Addis Ababa UNiversity10-2022
Skills
- Data quality assurance
- Data security
- Statistical analysis
- SQL proficiency
Languages
English
Full Professional
Timeline
Data Manager
Abissynia Bank
02.2023 - 03.2024
Customer Service Representative
BizualemKids Gebeal Trading
09.2022 - 02.2023
Bachelor of Arts - Economics
Addis Ababa University
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