Bethelehem Gebremariam
Etobicoke,Canada
Summary
An individual specialized working in fast-paced operational environments as a team member or leader, ensuring that high standards around people, product, and cleanliness are fulfilled.
Overview
2
2
years of professional experience
Work History
Customer Service
venetian
11.2023 - Current
- Organizing all cutlery set up and glass
- Serving customer with full responsibility and respect
- Knew the halls products inside and out and answered customer questions
- Communicated and coordinated with team members as necessary
- Provided feedback on the efficiency of the customer service process
- Ensured customer satisfaction and provided professional customer support
- Cleaned and maintained store facilities and environment as per the schedule
Team Member
Tim Hortons
09.2022 - 07.2024
- Take orders from guests with exceptional hospitality through friendly attitude, attentive behavior, and strong product knowledge
- Prepare different types of beverages according to standards including marking lids and pots
- Worked efficiently with a sense of urgency to fill orders to meet guests needs
- Promptly executes service recovery for any Guest concerns or complaints by making it right with the guest
- Cleaning of the production area and back of the house area on a daily basis
- Maintaining a clean restaurant interior, exterior, parking lot, dining room, restrooms, and cleanliness of equipment each shift
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
North Finch Catholic Secondary School
01.2023
High School Diploma -
North Albion Collegiate Institute
06.2022
High School Diploma -
Father Hurry
01.2020
Key Qualifications
- Results-oriented customer care representative with over 5 years of experience
- Skilled at working quickly and correctly in fast paced conditions
- Knowledge in interpretation and implementation of general business/store policies and procedures
- Hard working, reliable, punctual, quick learner, and responsible
- Organized, always strives to improve, and works well under pressure in any environment
- Effective team player and able to work independently without supervision
- WHMIS certified and familiar with the Occupational Health and Safety Act
- Strong analytical and time management skills and ability to work well under pressure to meet deadlines
- Skilled and knowledge of data management and online information research
- Flexible to work different working shifts including weekends
- Speaks English, Tigrinya, and Arabic fluently
Languages
Tigrinya
Native or Bilingual
English
Full Professional
Additional Information
I can civic activities, awards and recognitions, volunteering, And cultural skills like language or travel.
Timeline
Customer Service
venetian
11.2023 - Current
Team Member
Tim Hortons
09.2022 - 07.2024
High School Diploma -
North Albion Collegiate Institute
High School Diploma -
Father Hurry
High School Diploma -
North Finch Catholic Secondary School
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