Bethel Yonas
Burnaby,BC
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Jonas
10.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Dental Hygienist
Jody Olsen
04.2023 - 08.2023
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
- Maintained accurate medical and dental records by documenting important patient data in [Software].
Planning Coordinator
Rehoboth Eritrean Church
01.2019 - Current
- Collected and analyzed business data from 3-4 departments to prepare reports and presentations for management.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- On call for different seasons and holiday to organize their events of 300 people.
Manager
Kiddan.co
02.2018 - Current
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions that increased sale by 20%.
- Implemented protocols and procedures to effectively manage planning process.
Assistant Manager
Dynamite
02.2017 - 06.2019
- Organized schedules for 20+ employees weekly, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Sales Associate
Aldo Shoes
10.2015 - 05.2019
- Organized racks and shelves to maintain store visual appeal, helped customers locate products, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Able to identify customers need to increase weekly sales by 10%.
Education
Bachelor of Science - Dental Hygiene
Vancouver Dental Hygiene College
Burnaby, BC10.2022
Associate of Science - General Education
Douglas College
New Westminster, BC09.2020
Skills
- Documentation and Data Entry
- Complex Problem Solving
- Attention to Detail
- Time Management
- Customer Relations
- Event Coordination
- Staff Management
- Proficient skills in Microsoft
Languages
English
Native/ Bilingual
Tigrinya
Native/ Bilingual
Amharic
Native/ Bilingual
Timeline
Administrative Assistant
Jonas
10.2023 - Current
Dental Hygienist
Jody Olsen
04.2023 - 08.2023
Planning Coordinator
Rehoboth Eritrean Church
01.2019 - Current
Manager
Kiddan.co
02.2018 - Current
Assistant Manager
Dynamite
02.2017 - 06.2019
Sales Associate
Aldo Shoes
10.2015 - 05.2019
Bachelor of Science - Dental Hygiene
Vancouver Dental Hygiene College
Associate of Science - General Education
Douglas College
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