Bethel Waweya
Pikiring,ON
Summary
Dedicated and compassionate professional with experience in customer service and healthcare support. Skilled in assisting patients with daily living activities, monitoring vital signs, and observing patient conditions while providing high-quality care. Strong communication and teamwork abilities with experience in accurate record-keeping and problem-solving in fast-paced environments. Committed to promoting patient comfort, safety, and positive service experiences while contributing effectively to healthcare teams.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mofer Coffee
Toronto, Ontario
01.2025 - 09.2025
- Listen carefully to customer orders for coffee, drinks, and food items.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Collaborated with team members to streamline daily store operations.
- Operated cash register during peak hours, ensuring accurate transactions and customer satisfaction.
- Coordinated with baristas and staff to maintain efficient service during busy periods.
Pharmacy Assistant
Broadview Medical Pharmacy
Toronto, ON
03.2025 - 06.2025
- Assisted pharmacists in preparing and dispensing medications accurately.
- Provided customer service by answering inquiries and assisting with prescription orders.
- Processed prescription refills and verified patient information to ensure accuracy and safety for patients.
- Maintained cleanliness and organization of pharmacy workspace to support efficient operations.
- Collaborated with team members to streamline workflow during busy periods.
- Facilitated medication refills by reviewing prescriptions and guiding customers on usage and potential side effects.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
Customer Service Representative
ET- Pharm Grassroots Community Group
Toronto, Ontario
03.2024 - 12.2024
- Resolved customer inquiries and delivered product information to enhance customer satisfaction.
- Responded to customer inquiries and supplied accurate product and service information to support informed decisions.
- Teamed with colleagues to identify and implement improvements in service quality.
- Educated clients on community health resources available through the organization.
Education
Bachelor of Science - Nursing
Brock University
St. Catharines06-2029
High School Diploma -
City Adult Learning Center
Toronto, ON06-2025
High School Diploma -
HillSide High School
Addis Ababa, Ethiopia06-2021
Bachelor of Science - Nursing
Debre Birhan University
Addis Ababa, EthiopiaSkills
- Customer service
- Team collaboration
- Strong communication and interpersonal skills
- Accurate record-keeping
- Mobility support assistance
- Assisted residents with activities of daily living (ADLs) such as bathing, dressing, grooming, feeding, and mobility
- Vital signs monitoring (blood pressure, pulse, temperature, respiration, oxygen saturation)
- Basic pain assessment and patient observation
- Patient care
Languages
Amharic
Native/ Bilingual
English
Native/ Bilingual
Certification
Introduction to Evidence-Informed Decision Making – National Collaborating Centre for Methods and Tools (NCCMT)
IPAC for Healthcare Workers: Hospital (Infection Prevention and Control)
TeamSTEPPS Canada Essentials – Certificate of Completion
IPAC for Healthcare Workers: Hospital (Infection Prevention and Control)
TeamSTEPPS Canada Essentials – Certificate of Completion
Timeline
Pharmacy Assistant
Broadview Medical Pharmacy
03.2025 - 06.2025
Customer Service Representative
Mofer Coffee
01.2025 - 09.2025
Customer Service Representative
ET- Pharm Grassroots Community Group
03.2024 - 12.2024
Bachelor of Science - Nursing
Brock University
High School Diploma -
City Adult Learning Center
High School Diploma -
HillSide High School
Bachelor of Science - Nursing
Debre Birhan University