Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Bethel Kidane

Toronto,Canada

Summary

Dedicated and enthusiastic individual with seven years of experience in customer service roles. Demonstrated ability to thrive in fast-paced environments, deliver exceptional guest experiences, and meet sales goals. Resourceful self-starter ready to embrace new challenges.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Earls Kitchen + Bar
Toronto, ON
11.2023 - Current
  • Accurately records orders and works with kitchen and bar staff to serve drinks and food that exceeds expectations.
  • Recommends appetizers, entrees, and desserts based on guests' preferences and dietary restrictions, effectively upselling high-margin items.
  • Demonstrates thorough knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Promotes restaurant promotions and loyalty programs to guests, increasing customer engagement and repeat business.

Team Leader

Valerie
Toronto, Ontario
05.2022 - 07.2023
  • Trained 15+ new employees and transitioned them into the fast paced environment.
  • Responded to customer concerns and inquiries and worked to provide complete resolutions.
  • Developed and implemented standard procedures for restaurant's dining room operations.
  • Worked closely with events manager and BOH to seamlessly execute beverage event orders (BEO) with sales exceeding $100K.
  • Consistently provided professional, friendly and engaging service which successfully built and fostered long term customer relationships.

Server and Bartender

CIBO Wine Bar
Toronto, Ontario
07.2021 - 02.2022
  • Provided memorable and personable hospitality experience.
  • Performed opening and closing duties such as setting up dining area, restocking supplies, polishing cutlery etc.
  • Assessed bar customers’ needs and preferences and made recommendations.
  • Skillfully explained details of menu while assertively up selling menu items.

Guest Service Director

JOEY Restaurants
Toronto, Ontario
04.2018 - 07.2021
  • Managed daily operations of front desk, ensuring that all guests received prompt and courteous service.
  • Resolved customer complaints efficiently while maintaining high level of service quality.
  • Promoted teamwork and quality service through daily communication and coordination with other areas of the restaurant.
  • Improved guest service by providing staff guidance, feedback and individual coaching.

Sales Associate

Aritzia
Toronto, ON
2016 - 2018
  • Contributed to team environment by meeting sales goals, fostering open and constructive communication with team members and generating a variety of approaches to problem solving.
  • Advised customers by listening to their needs and desires to identify and recommend optimal products.
  • Provided excellent customer service and demonstrated a strong knowledge of the products.
  • Lead cashier: handled customer experience at the point of sale and trained new employees to operate the cash register.

Education

Bachelor of Kinesiology and Physical Education -

University of Toronto
2022

Skills

  • Problem-Solving
  • Excellent attention to detail
  • Customer Relationship Management
  • Leadership
  • Strong Communication and Interpersonal Skills
  • Organization

Certification

  • Standard First Aid CPR/AED Level C, 2017
  • Smart Serve, 2021
  • National Coaching Certification Program (NCCP), 2022

References

References available upon request.

Timeline

Server

Earls Kitchen + Bar
11.2023 - Current

Team Leader

Valerie
05.2022 - 07.2023

Server and Bartender

CIBO Wine Bar
07.2021 - 02.2022

Guest Service Director

JOEY Restaurants
04.2018 - 07.2021

Sales Associate

Aritzia
2016 - 2018

Bachelor of Kinesiology and Physical Education -

University of Toronto

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Bethel Kidane