Bethany Simpson
Revelstoke
Summary
Versatile administrative assistant with excellent client relations experience I hold over 10 years of progressive experience in customer service environments within numerous industries. My assets include strong relationship building skills and the initiative to own any task or project I'm involved with. I excel at time and priority management. My reliability and commitment to my employer have been instrumental in the successful completion of several organizational projects.
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
13
13
years of professional experience
2016
2016
years of post-secondary education
1
1
Language
Work History
ADMINISTRATOR
Absolute Contracting
09.2024 - Current
- Completed training in Procore
- Addressed trades directly regarding project bids
- Responsible for addressing all client questions and orders for Hunter Douglas
- Provided quotes for window coverings for project bids
- Managed subscription, licenses and insurance renewals
- Provide support to company Principle and Project Manager
- Managed processing of documents for land surveys, removal of titles, WorkSafe, employee contracts
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
ADVISING BOOKKEEPER
Performance Mobile Solutions
01.2021 - 06.2024
- Shareholder and co-owner
- Advising with basic bookkeeping needs
- Consulted with potential job opportunities
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
ACCOUNTS RECEIVABLE & ADMINISTRATOR
Valley Blacktop
09.2017 - 06.2018
- Implemented new accounting program for accounts receivable
- Managed incoming calls
- Responsible for organizing and filing all safety and fire inspection reports
- Input all receivable invoices into accounting program
- Worked directly with Accounts Controller for monthly reconciliations
- Greeted and assisted customers and clients with positive, enthusiastic and friendly attitude.
- Leveraged proprietary AR system to enroll and maintain accounts.
OFFICE & ACCOUNTS MANAGER
Begrand Fast Design Inc.
07.2016 - 09.2017
- Responsible for issuing all invoices and managing finances for residential and commercial design projects
- Managing accounts receivables and payables
- Track all project financials and reconciliations
- Manage bookkeeping with Quickbooks software
- Monthly reconciliations for all back accounts and credit cards
- Responsible for payroll duties
- Prepare and file all business taxes, including payroll, PST and GST
- Provide support to principal designer and other design staff when required
- Place orders and coordinate deliveries and installations
- Coordinate meetings and site visits with clients
- Prepare contracts and proposals for residential and commercial projects
- Responsible for all office administrative duties
- Coordinated travel and accommodations for Principle and crews
- Planned and coordinated all staff events, including venue booking, catering, scheduling, and logistics to ensure seamless execution and team engagement
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
- Proactively communicated updates and changes in company policies to clients, ensuring their understanding and compliance.
OFFICE MANAGER / ASSISTANT
Nature Works Landscape and Design
05.2014 - 07.2016
- Manage client and vendor invoices using Quickbooks software
- Handle payroll for over 25 employees
- Respond to emails and set daily scheduling priorities
- Write up client contracts
- Manage client and company files
- Handled site surveys, took measurements for materials, calculate pricing and set preliminary budgets for upcoming bids
- Create landscape designs using AutoCAD software
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
CUSTOMER SERVICE EXPERT (OUTBOUND SALES)
Shaw Cable
09.2013 - 05.2014
- Promoted and sold the features, advantages and benefits of Shaw products and services over the phone to potential customers
- Generated sales leads by outbound telephone calling
- Ensured work orders are accurately entered into Cable Base System (CBS)
- Attained and exceeded individual and team sales targets
- Coordinated cross-departmental efforts to resolve escalated issues, ensuring client satisfaction at every level of interaction.
MEDICAL ASSISTANT/RECEPTIONIST
Hinton Medical Clinic
01.2013 - 12.2013
- Company Overview: Hinton AB
- Assisted in collection of patient data including biological, psychological, social and cultural factors
- Assisted with examinations and procedures as required
- Identified patient problems and arranged the plan of care
- Maintained accuracy of medical documentation and confidential information
- Managed phone lines, booked appointments and handled front office duties
- Assured comfort and timely attention to patients
- Hinton AB
MANAGER
Athlete's World
01.2012 - 01.2013
- Recruited, delegated, supervised and motivated staff
- Met and exceeded weekly, monthly and annual profit goals
- Handled scheduling and inventory
- Maintained overall store image
- Completed weekly accounting, sales and inventory reports
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Excel certificate -
Okanagan College
Salmon Arm, BCHair Styling Diploma - undefined
Pro Image Hair Academy
Barrie, ONSkills
Quickbooks accounting software
Staff management
Executive support
Travel coordination
Bookkeeping
Office management
MS office
Attention to detail
Office administration
Data confidentiality
Time management
New hire onboarding
Problem-solving
Timeline
ADMINISTRATOR
Absolute Contracting
09.2024 - Current
ADVISING BOOKKEEPER
Performance Mobile Solutions
01.2021 - 06.2024
ACCOUNTS RECEIVABLE & ADMINISTRATOR
Valley Blacktop
09.2017 - 06.2018
OFFICE & ACCOUNTS MANAGER
Begrand Fast Design Inc.
07.2016 - 09.2017
OFFICE MANAGER / ASSISTANT
Nature Works Landscape and Design
05.2014 - 07.2016
CUSTOMER SERVICE EXPERT (OUTBOUND SALES)
Shaw Cable
09.2013 - 05.2014
MEDICAL ASSISTANT/RECEPTIONIST
Hinton Medical Clinic
01.2013 - 12.2013
MANAGER
Athlete's World
01.2012 - 01.2013
Hair Styling Diploma - undefined
Pro Image Hair Academy
Excel certificate -
Okanagan College
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