Bethany Samson
SURREY,BC
Summary
Detail-oriented administrator and customer service professional with over 10 years of experience in retail and office administration. Skilled in financial reporting, purchasing, inventory control, and technical troubleshooting. Recognized for strong interpersonal communication, problem-solving, and process improvement. Seeking to contribute organizational and customer-focused expertise in a new, growth-oriented role.
Overview
16
16
years of professional experience
Work History
Administrator
Apex Wireless
Langley, Canada
03.2024 - Current
- Company Overview: TELUS Authorized Dealer
- Managed purchasing and inventory for TELUS products, devices, and accessories.
- Performed financial duties including daily cash-outs, invoicing, and reconciliation of sales rep accounts.
- Delivered customer support through payment processing, account activations/renewals, and technical issue resolution in collaboration with TELUS support.
- Identified and corrected pricing discrepancies in the RQ invoicing system, implementing monthly monitoring with admin teams to prevent overbilling.
- Supported client experience with device setup, troubleshooting, and screen protection application.
- TELUS Authorized Dealer
Assistant Manager
Roots Canada
Langley, Canada
11.2017 - 03.2024
- Oversaw purchasing and inventory management, including monthly counts, invoicing, and coordinating deliveries.
- Produced financial reports and employee schedules using Excel and DayForce.
- Delivered customer service by resolving escalations, managing online/phone orders, and building long-term client relationships.
- Trained and supervised 8+ staff, set sales targets, and improved store performance through data-driven analysis.
- Coordinated daily with Head Office on stock allocation, quality control, and operational issues.
Assistant Manager
Reitmans
Langley, Canada
01.2013 - 11.2017
- Reduced shrinkage from 2.3% to 0.89% as Loss Prevention representative by leading targeted staff training.
- Ordered, organized, and transferred merchandise across multiple store locations.
- Conducted financial reviews, scheduling, and hiring for 10+ employees.
- Served as acting Store Manager in absences, ensuring operations and customer satisfaction standards were met.
Team Leader
Reitmans
Langley, Canada
04.2011 - 04.2013
Fashion Associate
Reitmans
Burnaby, Canada
06.2009 - 06.2011
Education
Dogwood Diploma -
Sands Secondary School
01.2008
Skills
- Financial Administration & Reporting
- Customer Service & Relationship Management
- Purchasing & Inventory Control
- Technical Troubleshooting & Systems Support
- Process Improvement & Quality Assurance
- Staff Training & Team Collaboration
- Microsoft Office Suite
- DayForce
- Store Force
- Outlook
- Teams
- WEBIM
- RQ Invoicing System
References
References available upon request.
Timeline
Administrator
Apex Wireless
03.2024 - Current
Assistant Manager
Roots Canada
11.2017 - 03.2024
Assistant Manager
Reitmans
01.2013 - 11.2017
Team Leader
Reitmans
04.2011 - 04.2013
Fashion Associate
Reitmans
06.2009 - 06.2011
Dogwood Diploma -
Sands Secondary School
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