Bethany Wieler
La Broquerie,MB
Summary
Resourceful workplace coordinator known for high productivity and efficient task completion. Specialized in workforce planning, employee scheduling, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and team cohesion.
Overview
9
9
years of professional experience
Work History
Deposit Services Representative
Access Credit Union
Vita, Manitoba
06.2024 - Current
- Scheduled appointments both in person and over the phone.
- Interviewed potential clients and opened both personal and business memberships.
- Opened registered and non-registered accounts.
- Assisted members in making short-term investments into GICs.
- Reached sales goals by promoting the credit union's products and services.
- Conducted daily, weekly, monthly and annual audits.
- Trained new member service representatives and assisted as a teller.
- Handled member's estates.
- Completed transfers from other financial institutions both in and out.
Scheduling Clerk
Swift Underground LTD
Steinbach, Manitoba
08.2022 - 05.2024
- Managed several department's schedules and coordinated appointments so that shifts were filled accordingly.
- Worked on call to schedule after hour service appointments in case of emergencies when needed.
- Advised managers on how best to accommodate special requests from customers concerning availability changes.
- Maintained calendars by employee availability and preferences.
- Provided reminder calls to clients prior to scheduled visits.
- Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
- Coordinated scheduling for a team of over 50 employees, ensuring optimal coverage and efficiency.
- Collaborated with department managers to forecast staffing needs and adjust schedules accordingly.
Shelter Support Worker
Agape House
Steinbach, Manitoba
02.2020 - 02.2022
- Answered crisis line and coordinated safe transportation to the shelter.
- Completed client intakes.
- Maintained detailed and confidential client records in compliance with privacy regulations.
- Improved safety for client's by utilizing risk identification and management in care planning.
- Referred involved parties to needed community resources.
- Provided emotional support and companionship to enhance clients' well-being.
- Evaluated and addressed individual client needs and concerns.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
Scheduling Assistant
Lady Dye's Hair Salon
Ile Des Chenes, Manitoba
02.2016 - 01.2018
- Managed employees schedules.
- Answered phone calls and provided customer service.
- Resolved conflicts between conflicting appointments and deadlines while maintaining a high level of customer service.
- Managed appointment setting, cancellations, and rescheduling for clients.
- Assisted in housekeeping duties as required.
Education
New Manager Training
CCUA
02-2025
Certified Healthcare Aide -
Red River College of Applied Arts, Science And Technology
Steinbach, MB09-2019
Culture and Diversity -
Achieve Webinar Credits
Skills
- Empathy and patience
- Time management mastery
- Exceptional communication
- Client relationship building
- Schedule organization
- Attention to detail
- Staffing assignments
- Critical thinking
- Telephone etiquette
- Office administration
- Problem-solving
- Proficient in Microsoft
- Proficient in Outlook
Timeline
Deposit Services Representative
Access Credit Union
06.2024 - Current
Scheduling Clerk
Swift Underground LTD
08.2022 - 05.2024
Shelter Support Worker
Agape House
02.2020 - 02.2022
Scheduling Assistant
Lady Dye's Hair Salon
02.2016 - 01.2018
New Manager Training
CCUA
Certified Healthcare Aide -
Red River College of Applied Arts, Science And Technology
Culture and Diversity -
Achieve Webinar Credits