Bethany Paige Troy
Stockton
Summary
Customer-focused Sales Representative and Merchandiser with proven track record in delivering exceptional service to obtain sales and district goals. Innate problem-solver and customer-solutions provider in retail, employing knowledge of sales expertise and managing my team.
Overview
16
16
years of professional experience
Work History
Associate Manager
Be Loved Bakes Llc
Stockton, CA
01.2020 - Current
- Led cross-functional teams to optimize operational workflows and enhance productivity.
- Developed and implemented strategic initiatives to improve customer service efficiency.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Analyzed performance metrics to drive data-driven decision-making and process improvements.
Front End Assistant
Costco Wholesale
06.2015 - Current
- Member Service
- Account Upgrades (2%)
- Visual marketing techniques to create sales productivity.
- Food Court
- Bakery
- Member Service
Assistant Manager
JP Marketing/Authorized Dealer For DirecTV
10.2014 - 07.2015
- Direct Sales In Costco Wholesale Retailers
- Contracts/Worksheets
- Training and Developing entry level Reps.
- Interviewing new applicants
- Customer service based
- Running Meetings/Impact of the entire team.
- Leading by example.
Merchandiser/Assistant Manager
Tilly's
10.2012 - 10.2014
- Managed the department for which they buy.
- Use computers to organize and locate inventory and operate spreadsheet and word processing software.
- Negotiate prices, discount terms and transportation arrangements for merchandise.
- Confers with sales and purchasing personnel to obtain information about customer needs and preferences.
- Monitor and analyze sales records, trends, economic conditions to anticipate consumer buying patterns and determine what the company will sell and how much inventory is needed.
- Set or recommend mark-up rates, mark-down rates and selling prices for merchandise.
- Train or supervise sales or clerical staff.
Customer Service Rep.
Bee's and Gee's Special Tee's
09.2009 - 10.2012
- Launched sales initiative with a focus on securing return business.
- Created mutually beneficial relationships with customers.
- Delivered reports on product inventories and sales.
- Promptly and accurately processed customer payments.
- Responded to and resolved customer complaints.
- Informed management of merchandise needs.
- Cashier experience
- Stockroom leader
Education
High School Diploma -
Lincoln High School
Stockton, CA06.2012
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Humphreys Business & Law School
Skills
- Conflict resolution
- Personable and friendly
- Sales expertise
- Strong work ethic
- Organized and efficient
Timeline
Associate Manager
Be Loved Bakes Llc
01.2020 - Current
Front End Assistant
Costco Wholesale
06.2015 - Current
Assistant Manager
JP Marketing/Authorized Dealer For DirecTV
10.2014 - 07.2015
Merchandiser/Assistant Manager
Tilly's
10.2012 - 10.2014
Customer Service Rep.
Bee's and Gee's Special Tee's
09.2009 - 10.2012
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Humphreys Business & Law School
High School Diploma -
Lincoln High School