Bethany Paige Troy
Stockton
Summary
Customer-focused Sales Representative and Merchandiser with proven track record in delivering exceptional service to obtain sales and district goals. Innate problem-solver and customer-solutions provider in retail, employing knowledge of sales expertise and managing my team.
Overview
16
16
years of professional experience
Work History
Associate Manager
Be Loved Bakes Llc
01.2020 - Current
- Led cross-functional teams to optimize operational workflows and enhance productivity.
- Developed and implemented strategic initiatives to improve customer service efficiency.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Analyzed performance metrics to drive data-driven decision-making and process improvements.
Front End Assistant
Costco Wholesale
06.2015 - Current
- Member Service
- Account Upgrades (2%)
- Visual marketing techniques to create sales productivity.
- Food Court
- Bakery
- Member Service
Assistant Manager
JP Marketing/Authorized Dealer For DirecTV
10.2014 - 07.2015
- Direct Sales In Costco Wholesale Retailers
- Contracts/Worksheets
- Training and Developing entry level Reps.
- Interviewing new applicants
- Customer service based
- Running Meetings/Impact of the entire team.
- Leading by example.
Merchandiser/Assistant Manager
Tilly's
10.2012 - 10.2014
- Managed the department for which they buy.
- Use computers to organize and locate inventory and operate spreadsheet and word processing software.
- Negotiate prices, discount terms and transportation arrangements for merchandise.
- Confers with sales and purchasing personnel to obtain information about customer needs and preferences.
- Monitor and analyze sales records, trends, economic conditions to anticipate consumer buying patterns and determine what the company will sell and how much inventory is needed.
- Set or recommend mark-up rates, mark-down rates and selling prices for merchandise.
- Train or supervise sales or clerical staff.
Customer Service Rep.
Bee's and Gee's Special Tee's
09.2009 - 10.2012
- Launched sales initiative with a focus on securing return business.
- Created mutually beneficial relationships with customers.
- Delivered reports on product inventories and sales.
- Promptly and accurately processed customer payments.
- Responded to and resolved customer complaints.
- Informed management of merchandise needs.
- Cashier experience
- Stockroom leader
Education
High School Diploma -
Lincoln High School
Stockton, CA06.2012
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Humphreys Business & Law School
Skills
- Conflict resolution
- Personable and friendly
- Sales expertise
- Strong work ethic
- Organized and efficient
Timeline
Associate Manager
Be Loved Bakes Llc
01.2020 - Current
Front End Assistant
Costco Wholesale
06.2015 - Current
Assistant Manager
JP Marketing/Authorized Dealer For DirecTV
10.2014 - 07.2015
Merchandiser/Assistant Manager
Tilly's
10.2012 - 10.2014
Customer Service Rep.
Bee's and Gee's Special Tee's
09.2009 - 10.2012
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Humphreys Business & Law School
High School Diploma -
Lincoln High School
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