Bethany Lakeman
Edson
Summary
Dedicated Manager/Server with proven relationship-building and time management skills. With over 5 years of experience in fast-paced environments, skilled in leadership, customer service, and team management. Proven track record of training staff, being organized, reliable, and delivering exceptional customer experiences. Strong communicator with a bubbly and adaptable personality, thriving in high-stress environments. With open availability, I'm excited to explore future opportunities.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Restaurant Waitress and manager
Tina Grosky
Edson
05.2018 - 03.2026
- Operated POS terminals to input orders, handling cash and access to a safe
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Managed daily operations and workflow of server team.
- Trained new servers on service standards and procedures.
- Ensured compliance with health and safety regulations in service areas.
- Handled customer inquiries and resolved service-related issues promptly.
- Motivated staff through acknowledgment of hard work and achievements
- Participated in team meetings to address concerns and improve service standards.
- Monitored employee performance, identified areas of improvement, and provided feedback.
Education
High School Diploma -
Skills
- Front of house management
- customer service
- POS terminal operation
- staff training
- service standards
- team leadership
- crew motivation
- problem solving
- time management
- adaptability
- effective communication
- Cash handling
- Memory memorization
- Organized and reliable
- Staff supervision
Timeline
Restaurant Waitress and manager
Tina Grosky
05.2018 - 03.2026