BETHANY COLLINS
Vancouver,BC
Summary
With a decade of experience in administrative and customer-focused roles, I am a dedicated and adaptable administrative professional with a Bachelor's in Philosophy with Humanities. I am known for my strong work ethic, meticulous attention to detail, and ability to excel in diverse, creative, and engaging work environments. I take pride in being a reliable problem solver and am committed to delivering exceptional administrative support while upholding your company's values and contributing my wealth of experience, motivation, and aspirations to your business.
Overview
11
11
years of professional experience
Work History
Administrative Supervisor
Colas Ltd.
06.2022 - 07.2023
- Oversaw and managed street lighting maintenance and installation programs
- Collaborated with Street Lighting Supervisors to streamline information flow for efficient project completion and monthly invoicing
- Coordinated resource and equipment orders and maintained accurate stock records for all projects
- Conducted site surveys as required to support project decision-making
- Prepared monthly reports on Brighton & Hove County Council Contract KPIs, contributing to data-driven insights
- Attended and actively participated in Brighton and Hove County Council Contract monthly meetings
- Supported the Contract Manager in decision-making through effective communication of administrative and technical considerations
- Proficiently updated streetlight faults and processed bills using Mayrise software
DATA ENTRY & ADMIN ASSISTANT
Colas Ltd.
01.2020 - 05.2022
- Adapted quickly to new processes, systems, and work methods, ensuring a smooth transition.
- Embraced and upheld the company's values, representing them to clients and colleagues.
- Entered data and tracked process development for effective project management.
- Maintained well-organized online portfolios in the registration system.
- Created and managed streamlined procedures for filing and data handling.
- Efficiently handled phone and email communication, supply orders, faxes, courier services, and mail tasks.
Receptionist & Admin Assistant
Christopher Investments
02.2017 - 12.2019
- Provided support to senior leadership, showing flexibility and attentiveness as needed.
- Oversaw phone and email communication, supply ordering, fax handling, courier services, and managed trade subscriptions and postage.
- Coordinated meetings and managed tasks like processing claims, aftercare, and travel arrangements.
- Adapted to various challenges and assisted the accounting and executive teams.
- Maintained communication with building managers and managed tasks such as creating rent increase forms and essential documentation.
Receptionist/Admin Assistant
Toni & Guy
03.2012 - 01.2017
- Provided exceptional customer service, including greeting clients, scheduling appointments, and ensuring a superb experience.
- Successfully operated a point-of-sale (POS) system, ensuring accurate cash transactions.
- Efficiently managed emails, calendars, training courses, and travel arrangements for the team.
- Actively oversaw the company's social media platforms, responding to inquiries, and promoting events and special offers.
- Nurtured strong relationships with loyal clients and contributed to the expansion of the customer base.
- Demonstrated strong multitasking skills, efficiently handling receptionist duties while processing orders and addressing routine business requirements.
- Assessed clients' needs and provided tailored product recommendations to meet their specific requirements.
Education
BA (Honours) Arts And Humanities (Philosophy) -
The Open University
2015
Sixth Form College Degree - English Literature
The College of Richard Collyer
2008
Skills
- Creating personalized and exceptional experiences for clients and visitors
- Maintaining a positive, engaging, and friendly demeanor, ensuring a welcoming atmosphere
- Demonstrating confidence and warmth in telephone interactions
- Possessing strong verbal and written communication skills
- Proficiency in a range of platforms, including Microsoft Office, SharePoint, Adobe Acrobat, Spectra, and Mayrise
- Identifying areas for improvement and growth
PEOPLE SKILLS
ANALYTICAL
TROUBLESHOOTING
- Independently resolving issues and challenges
- Staying motivated and engaged even in challenging situations
- High organizational skills to streamline workflow
- Proficiency in prioritization and meeting deadlines effectively
- Facilitating effective collaboration
- Active listening and providing support
ENTHUSIASTIC
TEAMWORK
Timeline
Administrative Supervisor
Colas Ltd.
06.2022 - 07.2023
DATA ENTRY & ADMIN ASSISTANT
Colas Ltd.
01.2020 - 05.2022
Receptionist & Admin Assistant
Christopher Investments
02.2017 - 12.2019
Receptionist/Admin Assistant
Toni & Guy
03.2012 - 01.2017
BA (Honours) Arts And Humanities (Philosophy) -
The Open University
Sixth Form College Degree - English Literature
The College of Richard Collyer
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